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Zendesk

Commercial by Zendesk | Link to website

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software with an elegant support ticket system and a self-service customer support platform Agile, smart and convenient. More info »

Platforms

iPhone, iPad, Android, Online, Blackberry

Category

Business & Commerce

Tags

software-as-a-service, helpdesk, customer-support

+3 more

Links

Website Twitter Facebook

Download

Blackberry, iPhone, iPad, Android

It's awesome that you want to help us remove incorrect alternatives. Feel free to report more applications below. But keep in mind that the only reason for an alternative not to be valid is if it doesn't share common functionality with Zendesk. It might not be a good choice according to you but it’s still an alternative. Read more about our thoughts about alternatives here.

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48likes

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Get Satisfaction

Commercial by GetSatisfaction |
Online

Not an alternative?

User or customer feedback system with voting facility about proposals done by users. Similar function as uservoice system. Conversations are at the heart of your business, and Get Satisfaction makes open...

Business & Commerce crm, customer-feedback, feedback-system
+1 more user-feedback
45likes

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Uservoice

Free* by UserVoice |
iPhone, Online

Not an alternative?

Uservoice communities are the easiest way to turn customer feedback into action: 1. Share ideas. 2. Vote up the best. 3. Respond, implement & repeat! Create Forum Free accounts & trials....

Business & Commerce customer-feedback, feedback-system, user-feedback
UseResponse

Not an alternative?

This alternative is not yet approved or reported as not an alternative.
37likes

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Freshdesk

Commercial by Freshdesk Inc. |
Mac, iPhone, iPad, Windows, Android + Tablet, Linux, Online
+1 more Chrome OS

Not an alternative?

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is...

Business & Commerce, Office & Productivity survey, helpdesk, customer-support, customer-service
+3 more customer-feedback, software-as-a-service, social-media-management
40likes

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UserEcho

Free* by UserEcho |
Online

Not an alternative?

It's simple service to build a comprehensive customer support portal. Includes feedback system, helpdesk, live-chat and knowledge base.

Business & Commerce crm, helpdesk, live-chat, feedback, customer-feedback
+6 more software-as-a-service, knowledge-management, live-support, feedback-system, live-help, user-feedback
29likes

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HappyFox

Free* by Tenmiles Corporation |
Mac, Windows, Online

Not an alternative?

Hosted Customer Support Software for businesses. Manage customer support and your company's help desk with HappyFox.

Business & Commerce software-as-a-service, helpdesk, on-demand
+5 more ticketing, hosted-help-desk, web-based-customer-support, hosted-ticketing-software, free-ticketing-software
22likes

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TeamSupport.com

Commercial by Muroc Systems, Inc. |
Online

Not an alternative?

Our online help desk is so much more than “just another ticketing system.” Most help desk systems are best suited for one-on-one communications with your customers and do not focus on the big picture....

Business & Commerce, Office & Productivity collaboration, helpdesk, customer-support
+1 more customer-service
15likes

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SupportFu

Commercial by Senvee, Inc. |
Online

Not an alternative?

SupportFu is he easiest way to scale one-on-one customer service. Your customers will never see a ticket number & will never have to log into anything - to them, it's just email.

Business & Commerce customer-relationship-manager
+6 more software-as-a-service, helpdesk, customer-support, customer-service, ticketing, customer-relation
56likes

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SupportBee

Commercial by SupportBee |
Online

Not an alternative?

The Easiest Way To Manage Customer Support Emails. SupportBee is built for collaboration - no per agent fees and no bloat! Add everyone in your team to your helpdesk. Listings update in realtime as tickets...

Business & Commerce helpdesk, customer-support
13likes

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Web Help Desk

Commercial by Web Help Desk |
Mac, Windows, Linux, Online

Not an alternative?

The Web Help Desk is customizable cross-platform help desk software. It includes an iPhone Web app, email-to-ticket conversion, trouble ticket email notifications, support for billable hours, a self-service...

Business & Commerce helpdesk, web-help-desk
10likes

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VisionProject

Free* by Visionera AB |
Online

Not an alternative?

Web based software for project management, issue tracking, customer support (Help Desk / Service Desk) and more... It is a powerful platform especially suitable for application development or product...

Business & Commerce, Office & Productivity project-management, task-management, helpdesk
+26 more customer-support, team-collaboration, knowledge-management, application-manager, feedback-system, kanban, event-management, asset-management, employee-time-tracking, document-management-system, email-tracking, resource-management, issue-management, service-management, inventory-management, employee-tracking, client-management, customer-relations, human-resources-management, customer-feedback-management, sales-tracking, asset-tracking, customer-relationship-manager, product-development, inventory-tracking, service-desk
8likes

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Kayako Fusion

Commercial by Kayako |
Mac, iPhone, iPad, Windows, Windows Phone, Android + Tablet, Linux, Online

Not an alternative?

Kayako Fusion enables organizations to deliver customer support over email, tickets, live chat, remote desktop support, VoIP and self-help. More than 30,000 organizations trust Kayako to power their customer...

Business & Commerce crm, helpdesk, customer-service, live-chat
+1 more live-support
6likes

LIKE

Desk.com

Commercial by Salesforce |
Online

Not an alternative?

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for...

Business & Commerce helpdesk, customer-support, ticketing-service
6likes

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osTicket

Open Source by osTicket |
Windows, Linux, Online

Not an alternative?

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize...

Business & Commerce php, helpdesk, customer-support, ticketing
6likes

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OTRS Help Desk

Open Source by OTRS AG |
Mac, Windows, Linux

Not an alternative?

OTRS is the leading help desk software solution that makes the communication with your clients more transparent and easier. From incidents to service requests, with the web-based Open Source help desk...

Business & Commerce helpdesk, customer-support, ticketing
6likes

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Cerb

Commercial by WebGroup Media, LLC. |
Mac, Windows, Linux, Online

Not an alternative?

Cerb6 is a fast and flexible web-based platform for business collaboration and automation. Remember anything about anyone, collaborate from anywhere, deftly reply to a flood of email, automate, stay informed,...

Business & Commerce, Development, Office & Productivity collaboration, php, crm, mysql, webmail, helpdesk
+5 more email-marketing, groupware, forums, lamp, crm-ondemand
8likes

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ClickDesk

Free* by ClickDesk Corp. |
Online

Not an alternative?

ClickDesk offers a magic box of live chat, voice chat, help desk and social toolbar for websites. ClickDesk is cloud-based; not needing users to download or install any software. Agents receive chats on their...

Business & Commerce, Social voip, helpdesk, customer-support, sales
+3 more customer-service, live-chat, voice-chat
8likes

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Sirportly

Commercial by aTech Media |
Linux, Online

Not an alternative?

Sirportly is a feature-rich customer service / help desk application available as an online cloud service or downloadable web application. Features include email integration, knowledge bases, SLAs, flexible...

Business & Commerce customer-support, customer-service, knowledge-base
5likes

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Tender

Commercial by entp |
Online

Not an alternative?

Tender Support organizes your customer care so you can focus on delivering the best service possible. We collect all your support requests and funnel them into your Tender site. From email, from the web,...

Business & Commerce software-as-a-service, helpdesk, forums, on-demand
+1 more knowledgebase
5likes

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UserReport

Free by UserReport |
Online

Not an alternative?

UserReport is a free online service that enables website owners to make quick and fun online surveys and collect user feedback with the online feedback button and forum. With the UserReport online survey you...

Business & Commerce survey, feedback, customer-feedback
+19 more email-newsletter, feedback-system, crowdsourcing, surveys, survey-tool, heatmap, google-apps, google-analytics, customer-feedback-management, click-tracking, survey-software, clickmap, crowdsourcing-ideas, survey-tool-pop-up-survey, survey-creator, customer-ideas, feedback-management, permissions, feedback-button

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