Alternatives to Freshdesk for all platforms with any license

Platforms

Show 29 less popular platforms
  • Zendesk icon

    Zendesk

    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...

    Commercial Web / Cloud Android iPhone Blackberry iPad

    No features added Add a feature
  • UserVoice icon

    UserVoice

    UserVoice communities are the easiest way to turn customer feedback into action: 1. Share ideas. 2. Vote up the best. 3. Respond, implement & repeat! ...

    Commercial Web / Cloud Android iPhone Android Tablet iPad

  • UseResponse icon

    UseResponse

    UseResponse is a fully customizable, customer feedback software and support ticketing system with open code that you can place on your server or use in cloud. More...

    Commercial Web / Cloud Self-Hosted

  • osTicket icon

    osTicket

    osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use...

    Open Source Windows Linux Web / Cloud MySQL Community Edition Self-Hosted ... PHP

  • OTRS Business Solution™ icon

    OTRS Business Solution™

    The OTRS Business Solution™ helps to improve your service quality at an attractive price-performance ratio.

    Open Source Mac Linux Web / Cloud Self-Hosted Perl

    No features added Add a feature
  • InvGate Service Desk icon

    InvGate Service Desk

    InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge...

    Commercial Web / Cloud

    No features added Add a feature
    • InvGate Service Desk is an awesome tool. It is feature rich (custom dashboards, reporting, workflows) but friendly and looks great. We have been using it in our company for 2 years and we are happy. fedemartinezOct 2015 Disagree   Agree
  • HESK icon

    HESK

    Price: FREE, Language: PHP/MySQL, Type: Web-based, Features: unlimited tickets, categories, knowledgebase, attachments and more. HESK is PHP Help Desk Software...

    Free Windows Linux

    No features added Add a feature
  • Get Satisfaction icon

    Get Satisfaction

    User or customer feedback system with voting facility about proposals done by users. Similar function as the UserVoice system.

    Commercial Web / Cloud

    No features added Add a feature
  • Desk.com icon

    Desk.com

    Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in...

    Commercial Web / Cloud

    No features added Add a feature
  • Kayako icon

    Kayako

    Kayako Fusion enables organizations to deliver customer support over email, tickets, live chat, remote desktop support, VoIP and self-help. More than 30,000...

    Commercial Mac Windows Linux Web / Cloud Android ... iPhone Blackberry Android Tablet Windows Phone iPad

  • Brimir

    Brimir is an open source helpdesk system. It allows you to send and receive support emails through a friendly web interface. Received emails are converted to tickets...

    Open Source Mac Windows Linux Web / Cloud Android ... iPhone Android Tablet BSD iPad Self-Hosted

    No features added Add a feature
  • Enchant icon

    Enchant

    Simple customer support for growing teams. It's like gmail on steroids! Enchant is a powerful helpdesk that helps your team deliver awesome support to each and...

    Commercial Web / Cloud

    No features added Add a feature
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  • Help Scout icon

    Help Scout

    Spare your team from time spent training (and your IT team from headaches) with a help desk system that’s a joy to use, simple to set up, and scales like any enterprise...

    Commercial Web / Cloud iPhone

    No features added Add a feature
  • Jitbit Helpdesk icon

    Jitbit Helpdesk

    Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking...

    Commercial Windows Web / Cloud Android Android Tablet iPad

    No features added Add a feature

Freshdesk Comments

Nice features

Positive Comment by Idemdesign
about Freshdesk and UserEcho, ClickDesk Mar 2013

Among the free plans choices, Freshdesk has the best features.
You can add up to 3 agents to monitor several products and can create separate portals associated with each one.
Others platforms like Clickdesk only permits 1 agent and Userecho only 1 forum and 1 agent. If you want to manage various types of requests, then it's for you.
You can create multiple boards along with your ticket system.
The possibility to change logos and colors are also great.
Multilanguage is still missing some points, but that doesn't harm the quality of the service too much.

Reply