Recent user activities on Where Is It?

  • kk
    kakha_k liked Where Is It?
    3 months ago
  • Gu
    Guest doesn't think this post on Where Is It? is helpful
    I can see why this app has been discontinued by AlternativeTo. I purchased the program years ago and used it successfully to catalog my movies and music. During that time I had cause to contact Robert Gale and found him to be snotty and condescending. Recently I had some hardware problems and my copy of WhereIsIt reverted to an unregistered version and I am unable to use the program that houses my catalogs. Several emails to Mr. Gale went ignored. This guy is a real piece of work. Either that or he is dead. Either way his customer service is lousy. I
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    3 months ago
  • Gu
    Guest thinks this post on Where Is It? is helpful
    I have been a user of WhereIsIt for serveral years now. The program is robust and generally versatile. However, when a disk crashes and you want to merge a backup disk into the catalogue (with metadata entries etc) you run into problems since WhereIsIt only recognizes the disk it once catalogued. Maybe there is a way around this problem but I certainly haven't found it. Also, the development of the program seems discountinued. The last version dates back to February 2014 (this review is written 25 May 2016). When you try to check for new versions from within WhereIsIt you get an error message. As for support, it is quite non-existent. I have written to the developer, Robert Galle, on a couple of occasions careful to provide the information he explicitly asks for. As I am, among other things, a professional software tester I understand why he wants information in a certain format and I both describe the problems I encounter in text and with graphics/screen shots. One prerequisite for getting support or time limited "premium support" (???!?) is being a registered user which I am. The first time I contacted Robert Galle, the answer was monosyllabic. The second and third time I came up with enhancement suggestions; a rating system and a couple of other things - all well described. No reaction at all. When I encountered the problem I described above, my tone was still kind and appreciative. As usual I described the problem thoroughly. No reaction from Robert Galle. Kind reminder from me. No reply. A more urging request from me. Still no reply from Galle. Now I'm pissed (which I have also written to him). The end of the story is that I do not expect any reply from Galle. I switched over to WinCatalog2016, registered the program and imported the catalogue from WhereIsIt without any problems at all. I discovered one bug in WinCatalog2016, contacted the programmer and the bug was confirmed and promptly solved in a very positive way. _[Edited by paulleffler, May 25]_
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    8 months ago