SmartSupport icon
SmartSupport icon

SmartSupport

SmartSupport is a cutting-edge knowledge base and community forum management platform. SmartSupport features help desk and web-self service capabilities including chat & call center, support ticketing system and more.

Custom Template of the SmartSupport External Knowledge Base Portal

Cost / License

  • Paid
  • Proprietary

Platforms

  • Online
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Features

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  1.  Knowledge Management
  2.  Knowledge base

 Tags

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SmartSupport information

  • Developed by

    Dmitry Minyaylov

  • Licensing

    Proprietary and Commercial product.

  • Alternatives

    7 alternatives listed

  • Supported Languages

    • English
SmartSupport was added to AlternativeTo by SafeharborKS on and this page was last updated .
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What is SmartSupport?

SmartSupport is a cutting-edge knowledge base and community forum management platform. SmartSupport features help desk and web-self service capabilities including chat & call center, support ticketing system and more.

Equipped with a wide range of tools and features, SmartSupport helps agents and customers find the best possible answers in the shortest time. The platform offers: Troubleshooting Guides, Custom Templates, Forms, Alerts, patented Article Optimizer, robust Search Engine, Work Flows, and more.

The external knowledge base and forum interface features tags, support trees, natural language search and other tools for deflecting support inquiries. The platforms empower agents by providing quicker and more accurate answers and facilitating support content management. Use SmartSupport to train new employees, assist in-field agents, collaborate on content creation and support queries, and more.

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