Shipup

Shipup is a solution dedicated to enhance e-merchants delivery experience

A customer-centric tracking solution awarded many times:

• Deliver 2018 - "Game changer" award
• Connected Retail Nightshow 2018 - Best customer support innovation
• St*rt me up (Fevad & KPMG's directory) - Shipup idientifed as one of the most innovative and competitive eComerce solution

Shipup offers your customers a unique and customized delivery experience via several features:

Proactive notifications : notify and reassure your clients in real time

• Track all your packages in real time (tracking rate > 97%)
• Send proactive and customized notifications to your customers during delivery
• Foster a new marketing tool: a 70% open rate for your notifications and 30% click Tracking page : engage and retain your customers
• Create your own branded tracking page on your website
• Use our powerful drag and drop builder
• Increase your customer retention Cut down your support
• Anticipate incidents during delivery (tickets reduced by half)
• Ease your customer support’s life Feedbacks : limit your churn
• Collect your customers’ feedbacks when they get their packages
• Turn possible detractors into ambassadors Transporters dashboard: enhance your QoS measurement
• Centralize all your packages within a unique platform
• Ease your reporting using multi-criteria filters
• Connected with +50 transporters Zendesk & Gorgias integration: level up your call-center's efficiency
• Get notified on Zendesk or Gorgias as soon as an incident occurs
• All your customers’ delivery information directly on Zendesk

Reliable solution - Proven track record Shipup's main benefits :

• Lower customer support contact rate (by half )
• Boost customer satisfaction (+7 pts NPS)
• Trafic growth (up to +5% )
• Fidelity increase, incremental sales (up to +10% )

Our clients Birchbox, Eve mattress, A.P.C, Ssense, Volcom, Cheerz, Chantelle, Feed, ...