Servetel Communication

Servetel is a cloud-based call management solution which handles all the call center operations from call recording, call monitoring to call tracking. The major products include Toll-free number, Virtual number and IVR which efficiently enhance the business communication by using several enticing features.

Here are a handful of features that demonstrate how they facilitate the call management system:

Call Tracking All your business calls are tracked, be it an inbound call, outbound call or a missed one. This eliminates the concern of leads being missed and subsequently enhances the customer experience.

Call Recording Call recordings help you keep a track of the conversation that happens between the customer and the agent. It also helps to guide and train your employees on the areas that they need to focus on.

SMS Alerts You can notify your agents about the missed or unanswered customer calls on your business phone number with the help of SMS alerts.

Live Call monitoring With live call monitoring feature, you can keep an eye on the live status of active, missed, on-hold and disconnected calls in real-time. This also helps to evaluate the performance of each agent.

Call Analytics Call analytics provides you with detailed information about your call insights that take place at your business phone system. It gives details about call timing, duration of the call etc.

Any business would not want to miss leads as it affects the ROI of the business. Hence, an efficient call management system is an all-in-one solution for business communication.