SentiSum icon
SentiSum icon

SentiSum

SentiSum is an AI platform that allows businesses to analyse customer conversations on multiple channels and provide actionable insights. Hence, allowing businesses to make informed data-driven decisions.

Cost / License

  • Subscription
  • Proprietary

Platforms

  • Software as a Service (SaaS)
SentiSum alternatives  
-
No reviews
0likes
0comments
9alternatives
0news articles

Features

Suggest and vote on features
  1.  Net Promoter Score (NPS)

 Tags

SentiSum News & Activities

Highlights All activities

Recent activities

  • Jemo icon
    liamdunne added SentiSum as alternative to Jemo
Show all activities

SentiSum information

  • Developed by

    Sharad Khandelwal

  • Licensing

    Proprietary and Commercial product.

  • Pricing

    Subscription that costs $0 per month.

  • Alternatives

    9 alternatives listed

  • Supported Languages

    • English

Popular alternatives

View all
SentiSum was added to AlternativeTo by Katie Watson on and this page was last updated .
No comments or reviews, maybe you want to be first?
Post comment/review

What is SentiSum?

SentiSum is a platform that uses AI technology to translate customer conversational data into actions. It can analyse conversations occurring on multiple platforms from reviews to social media. SentiSum can process a vast amount of data in order to allow a business to make sense of its fragmented and complex customer journeys. With SentiSum a business can measure and track their customer satisfaction with the Sentiment Score. Not only does the platform calculate the score but it can explain which factors contributed to the score of business and by focusing on certain aspects how much the Sentiment score would be able to increase by. It is through this feature that businesses can make informed decisions that are driven by data instead of gut instinct. SentiSum aspires to help customer experience managers ability to leverage the valuable insights hidden in reams of data that would take weeks to manually go through.

BA Holidays are currently using SentiSum and they were able to explore customer experience at an overarching brand level. Their Head of Customer Experience has said that now ‘we can identify the drivers behind our NPS scores. In less than 5 minutes, we are now able to understand the drivers of our advocacy from over 100k reviews.’

Official Links