ReliefJet Essentials for Outlook

Dear Brian,

First of all, let us offer our sincere apologies for your inconvenience. Not sure why you've set the "1 out of 5" after successful usage of our product for more than 2 years.

Here's what we've faced:

1. This is what you have when purchasing the lifetime license in opposite to subscription. Please note that you can use the purchased version as long as you want. You don't HAVE to update it. Do you prefer to pay for the subscription each (month/year/...)? We provide lifetime licenses. But we do not store each version released for a reason. Please note that our product is the add-on for Microsoft Outlook and Microsoft updates Outlook on a frequent basis (like each week). We're working hard to make our product fully compatible. We can't guarantee the older version's compatibility with the most recent versions of Outlook. This is why you get the fully compatible product at the moment of purchase and then you can use the older version or update it according to the upgrade policy described on our website.

2. The program doesn't suggest you to update to the latest version. It just notifies that the newer version is available on our website. And this is the link it opens, if you opted in: https://www.reliefjet.com/Download . Please note the "Note for our customers" in bold: "only the latest versions of our products are available for download. Make sure your free updates period is not over before installing a newer version of any product!"

3. If you need the optional ability to download your version of your product and you don't want to store the downloaded installer by yourself, our order processing partner (2Checkout) is always glad to provide the "Download Insurance Service". For some reason you didn't select this option during purchase.

Again, please accept our apologies and you're always welcome to use your upgrade discount!

ReliefJet does not honour their “100% Money Back Guarantee”! It is a great pity I did not read these reviews before purchasing ReliefJet Essentials for Outlook. I had a similar experience where a client stated that ReliefJet's business model leaves a lot to be desired. ReliefJet Essentials for Outlook

ReliefJet does not have the MERGE functionality which is essential to avoid having to manually merge contacts or calendar events. In order to fully evaluate the ReliefJet Essentials for Outlook I purchased the product on the basis that there was a 100% Money Back Guarantee. Sadly, when I requested a refund, ReliefJet simply refused to refund my payment.

I have since purchased a far more superior and functionally rich product, that also includes the merge functionality: Outlook Duplicate Remover https://www.duplicate-remover.com/

As another user commented, ReliefJet will not honor their money back guarantee. I had an issue with my calendar duplicate removal feature due to a bug and I informed them ONE DAY after my purchase. I was told by them that I had made a “wrong purchase decision” and they did not refund me. Terrible product with very weak user experience and even worse, unprofessional user support. Do NOT buy.