Wanted to really enjoy Namecheap and their product. I've owned domain's with GoDaddy for years and have never had any particular issue beyond it being expensive.
Started my move towards Privacy online in the recent months and decided I wanted to get away from GoDaddy and the likes. Heard/Read many good things among the Privacy oriented about Namecheap. Provided the same credentials during sign-up as I did to GoDaddy, only to have the account suspended without warning.
Namecheap simply prevents you from logging in, and then directs you to go submit a ticket because you know, there's nothing more user-friendly then forcing customers to come to you to figure out why your account is suspended. During the suspension, you are forced to create a separate login account specifically for submitting that ticket - because yours is suspended and you are locked out.
They then let you wait for over 24 hours before responding to your request for some explanation. Direct you to take a photo of your credit card and provide them with a phone number so that they may "verify", all the while collecting more metadata. The website service they send you to is verification.com, and here you are unable to upload a photo you've scrubbed metadata. Instead they want you to utilize a live camera of some sort - most people would be inclined to use a cell phone no doubt, where they will continue to glean more data regarding you.
Keep in mind, all of this hassle over a $33 3-year domain registration. What an absolute farce.
Note, ICANN policies are fairly strict - keep in mind I've provided the exact same credentials with another provider without issue and satisfied ICANN.
I Would strongly recommend to avoid this service. Like many other things these days, the focus on privacy and security is actually marketing.