IntuitiveStay

IntuitiveStay is the guest feedback and staff performance platform built for independent hospitality. Bed and Breakfasts, guesthouses and boutique hotels primarily whilst also serving restaurants, cafes and independent venues too. Not chains. The operators every other tool was built around but never actually built for.

Built around the Guest Connection Score™ (GCS), the world's first four-pillar emotional intelligence metric measuring Resilience, Empathy, Anticipation and Recognition, IntuitiveStay captures honest guest feedback, recovers direct booking revenue lost to OTA commission, recognises staff by name and gives owners a clear picture of both guest and team health in one dashboard.

DIRECT BOOKING WIN-BACK

When a happy returning guest submits feedback and opts in, they receive a personalised email from your property inviting them to book direct next time. No OTA. No commission cut. Every recovered booking goes straight back to you. Available on Host plan and above.

GUEST FEEDBACK

Guests scan a QR code to privately rate their experience. Low scores trigger an instant red alert. Strong scores nudge guests toward public reviews automatically. No app. Under 60 seconds.

SPEAKEASY - ANONYMOUS STAFF SURVEYS

Monthly anonymous surveys measure how your team really feels across six areas: pressure, recognition, psychological safety, wellbeing, culture and growth. Composite scores appear only once five or more responses are submitted. Flight risk detection flags declining areas at team level before anyone hands in their notice. Available on Host plan and above.

OWNER DASHBOARD

Real-time GCS scores, AI Daily Summary, Guest Voice Cloud, Pillar Trends, City Leaderboard and Red Alert Analytics. Compare private GCS against public Google or TripAdvisor ratings to catch reputation gaps early.

SERVICE SIGNATURE

The world's first verified emotional intelligence credential for hospitality staff. Built from real guest nominations. Bronze, Silver, Gold, Platinum. Belongs to the staff member permanently. Three staff accounts included free on all plans. Unlimited on Host plan and above.

LEARNING HUB

Free EI training for owners, managers and staff built around the GCS pillars.

SOLIDARITY SHIELD

The more independent properties that join IntuitiveStay, the lower the price gets for everyone. No sudden price increases. No pricing model built to extract margin from operators who have little to spare.

KEY FEATURES

· Direct Booking Win-Back · Guest Connection Score™ · Vent Box · Name Drop · Red Alert Analytics · AI Daily Summary · SpeakEasy Anonymous Staff Survey · Flight Risk Detection · Service Signature · City Leaderboard · Solidarity Shield

PRICING

Free plan available. Paid plans from £27.99/month (HomeHost) to £189.99/month (Founder). Hospitality plans for B&Bs, guesthouses and hotels available separately. Flat rate. No per-user fees. No contracts. Free trial available.