DeskGraph

DeskGraph is semantic search for support ticket history.

When a new ticket comes in, DeskGraph surfaces the most relevant past tickets your team has already resolved. Not keyword matches. Semantic matches, ranked by meaning, including screenshots and screen recordings.

It works as a sidebar widget inside the tools your team already uses: Jira, Zendesk, Intercom. No migration, no new workflow, no knowledge base articles to write and maintain.

What makes DeskGraph different:

• Multimodal search. Understands screenshots, screen recordings, and text in a single semantic space. Your team communicates visually. Your search tool should too.
• Compounds over time. Every resolved ticket makes the system smarter. Six months of ticket history is a better knowledge base than most companies ever build on purpose.
• Augments your team, not replaces them. DeskGraph is not a chatbot or auto-responder. It gives experienced agents instant recall, and new agents the context they never had.