CrossLoop

So I have used Crossloop for 2 years now. I use it on my business website and pay for the PRO version (which I should not have wasted the money).

Pros: Customization to put on your website. Automated billing feature. New Tab chat box popup when someone tries to contact you. (full screen if browser is full screen) **Marketplace **- allows you to add your name to a list of available techs to contact, and makes you searchable. Chat logs CHEAP! ...more.

Cons: More than 65% of people chatting me is expecting free service. (most recent comment "this crap costs money?) Costs 10% of every billing. Does not always work. Hard for end users to figure out how to use. NUMBER 1 Reason this is crap -- THEY WONT RETURN EMAILS, phone calls, comments on Facebook. They seriously for the last 2 years I used them will not return any form of communication. There is a string of communication on their FB page that talks about company, and they have not even stopped that or deleted the post. They wont reply to anything. I have send snail mail with no feedback. This company was built, put online, and left alone. The owner/company could be dead and we dont even know it.

Do not give them a cent, and dont recommend them to anyone. I still have them on their website..but im working on replacing it.

Hi

Davide, almost every software for remote PC control takes ages to connect, especially if it's free of charge. Literally the company gains signed up users to form it's data base for further procesing and may be use for ads or whatsoever.

Anyway if you want to have really quick PC remote access without installation and config-zero you'd better use Ammyy Admin http://www.ammyy.com or teamviewer http://www.teamveiwer.com

I used them both but was forced to switch to AA eventually as it obviously requires minimum steps to first session run among all other software on the market. On the other hand TV seems a bit more sophisticated but also complicated for a single click connection and use. Though i like it also.

Wierd experience for Davide... I've used Crossloop for a couple of years to help my dad and other friends. simple east and friendly. No hassle with firewalls etc, and because it's user initiated there's no security risk.

Forget it:

• Takes ages to connect.
• Cumbersome log in process.
• Pesters you with requests that have nothing to do with using it. The only good thing is that it's free for commercial use, but I am not going to burden my clients with CrossLoop's BS.