Brand Embassy icon
Brand Embassy icon

Brand Embassy

Brand Embassy makes customer service personal. We help companies with high volume social customer service demand prioritize and automate the right parts of the customer experience to create relationships built on human connections.

Brand Embassy

Cost / License

  • Paid
  • Proprietary

Platforms

  • Online
Customer Profiles
Unified Inbox
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Features

  1.  Customer service

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Brand Embassy information

Brand Embassy was added to AlternativeTo by shailany on and this page was last updated .

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What is Brand Embassy?

Brand Embassy makes customer service personal. We help companies with high volume social customer service demand prioritize and automate the right parts of the customer experience to create relationships built on human connections. Incoming requests and mentions from social media, blogs and website forms are unified in one beautiful dashboard and routed to the most relevant customer service agent.

As a conversation grows organically on social media, so does Brand Embassy’s routing mechanism. Customers are matched with the same customer service agent throughout the experience and throughout their relationship with a company. Detailed customer profiles with an omnichannel view of the customer are linked to each request and seamlessly integrated with the agents dashboard. Intelligent routing paired with rich customer profiles empowers agents to deliver a fast, personalized experience that retains customers.

We believe in a world powered by human connections, optimized by technology.

Routing inputs:

Relationship to customer Language Availability Skill-set Keywords Source origin

Channels:

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