Sherlock Calls investigates failed voice AI calls and posts the findings in Slack: a correlated cross-provider timeline, root cause with evidence, and first checks in triage order — giving voice AI observability to telephony engineers and on-call SREs without new dashboards.
InProd is a configuration management solution specifically designed for the contact centre industry to reduce the risks and costs associated with configuration changes, within Genesys powered contact centres.
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