Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.
United States
+3
Web-based Zendesk Alternatives
There are many alternatives to Zendesk as a web app if you are looking for a replacement. The best Online alternative is osTicket, which is both free and Open Source. If that doesn't suit you, our users have ranked more than 100 alternatives to Zendesk and loads of them are available as a web app so hopefully you can find a suitable replacement. Other interesting Online alternatives to Zendesk are HelpCrunch, UseResponse, Freshdesk and LiveAgent.
Alternatives list
111 osTicket alternatives
92 HelpCrunch alternativesPlatform centralizes live chat, in-app messaging, automated email marketing, and ticketing with personalized, targeted campaigns, feedback collection, integrations such as WordPress and Shopify, and unified multi-channel support for web and mobile customer engagement.
+9
UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
Cost / License
- Paid
- Proprietary
Application types
Platforms
- Online
- Self-Hosted
+5
Comments about UseResponse as an Alternative to Zendesk
Stan FishkinMore channels to provide support like in messengers using flexible automation rules. Kanban board allows great planning of tickets. Could be easily used as task management and issue tracking.
MayersIncUseResponse interface is more clear and easy to set up and use, while includes basic similar features of a ticketing system
- UseResponse is Paid and Proprietary
- UseResponse is Customizable
82 Freshdesk alternativesOffers advanced ticket management, automation, analytics, and SLA tracking, featuring multichannel support including chat, email, phone, and social media, team collaboration tools, self-service knowledge base, robust security, and flexible workflow customization.
Cost / License
- Freemium
- Proprietary
Application types
Platforms
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Google Workspace
+8
Leverage a unified platform for managing calls, emails, live chat, and social media. Enhance issue resolution by 56% with call center tools, save resources with a ticketing system, and boost earnings by 48% using a fast chat widget. Create knowledge bases easily.
+4
102 HubSpot alternativesHubSpot centralizes tools for marketing automation, sales, service, and operations. Features include free CRM, AI content, and a drag-and-drop site builder, offering a comprehensive business solution that unifies customer data across teams and integrates with external apps.
Cost / License
- Freemium
- Proprietary
Application types
Platforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
+2
204 UserVoice alternativesCentralizes and transforms customer feedback into actionable insights, fostering continuous innovation with customizable roadmaps and efficient real-time tools, enhancing engagement and prioritizing impactful features for dynamic product evolution.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- Software as a Service (SaaS)
139 Help Scout alternativesHelp Scout offers scalable customer support with a personalized email-like experience. Enjoy a clutter-free interface, excellent reporting, knowledge base, integrations, a robust API, and iPhone app support, allowing teams of all sizes to maintain customer focus.
Cost / License
- Paid
- Proprietary
Application types
Platforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
- Software as a Service (SaaS)
+2
50 ProProfs Knowledge Base alternativesProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple...
Cost / License
- Paid
- Proprietary
Application types
Platforms
- Online
- Self-Hosted
- Software as a Service (SaaS)
Comments about ProProfs Knowledge Base as an Alternative to Zendesk
Very easy setup and much quicker to load than Zendesk.
- ProProfs Knowledge Base is Paid and Proprietary
91 ServiceNow alternativesStreamline your enterprise workflows with the ServiceNow AI Platform—empowering both customers and employees in every corner of your business.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- Software as a Service (SaaS)
+1
243 LiveChat alternativesSaaS live chat and help desk solution automates ecommerce visitor conversion, streamlines support with AI chatbots and agent tools, unifies customer interactions, monitors campaigns, provides analytics, integrates with 200+ apps, and delivers weekly insights.
Cost / License
- Paid
- Proprietary
Application types
Platforms
- Mac
- Windows
- Online
- Android
- iPhone
- iPad
+3
Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise.
+1
Slovakia
EU
United Kingdom
I like UseResponse as Zendesk alternative because it has the core features of omnichannel ticketing system and can be deployed on-premise