Zoho Billing

Zoho Billing is an all-in-one billing and revenue management platform built to handle every stage of the quote-to-cash process. It serves organizations of any scale, from growth-stage businesses to large enterprises managing multiple products and regions with high volumes of subscriptions and invoices.

1. One platform, every billing model Zoho Billing natively handles one-time invoices, recurring billing, subscription lifecycle management, and advanced usage-based and project billing. A single customer can receive an invoice combining a subscription plan, project hours, a one-time setup fee, and tracked usage without manual collation.

2. Subscription management Zoho Billing automates the full subscription lifecycle: free trials, plan upgrades and downgrades with accurate proration, mid-cycle changes, automated renewals, grandfathering, and cancellation workflows. When payments fail, configurable dunning sequences retry charges and attempt fallback methods to recover revenue. Key metrics like MRR, ARR, churn rate, and customer lifetime value are surfaced in real-time dashboards.

3. Usage-based billing Zoho Billing supports metered, pay-as-you-go, and hybrid models — unit-based, tiered, volume, and package-based — along with prepaid credits, enabling businesses to charge for modern consumption types like inputs, messages, actions, and outcomes.

4. Payments and self-service Zoho Billing connects with major payment gateways including Stripe, PayPal, and Razorpay, supports multiple currencies, and accommodates online and offline payment modes. PCI DSS-compliant hosted payment pages let businesses collect payments without building their own checkout infrastructure. The self-service customer portal lets subscribers update payment methods, view invoices, switch plans, and manage account details.

5. Automation and AI CPQ (Configure, Price, Quote) functionality bridges sales and billing so approved quotes become invoices without re-entry. Workflow automation handles invoice generation, approval routing, system syncing, and event-triggered communications. Zoho Billing also uses AI for anomaly detection, forecasting, and report summarization, alongside Zia — a conversational billing agent for analyzing revenue data.

6. Global compliance Zoho Billing handles regional tax compliance natively: GST for India, VAT across multiple countries, and automated US sales tax. Multi-currency support, localized invoice templates, and revenue recognition settings make it practical for global finance teams.

7. The Zoho ecosystem Zoho Billing integrates natively with CRM, Books, Analytics, Projects, Desk, and 40+ other Zoho applications, ensuring sales, finance, and support teams always share a consistent view of the customer.

Available on web, iOS, Android, and Windows, Zoho Billing serves industries including AI, SaaS, OTT, IoT, Telecom, EdTech, and professional services worldwide. Visit zoho.com/billing for the latest on editions and rollouts.