Video Reply for Zendesk

The Video Reply app makes it easy to capture videos directly within your Zendesk® instance, save them to your library, and share them with your clients. Embracing video responses is a smart move, as this trend is growing in popularity and offers a significant advantage in customer engagement. Don't miss out on this opportunity to enhance your support!

-Record tutorials

Words are useful, but visuals often make a bigger impact. With Video Reply, you can record and embed video instructions directly within Zendesk® tickets. This way, you can guide your customers more effectively without cluttering your tickets with large attachments. Streamline your support and make troubleshooting clearer with video responses.

-Send video requests

Sending a video request is straightforward yet powerful. Your client simply opens the email with the request icon and clicks on it to start recording. Once they finish, you receive a video detailing their issue. There's no need for your customers to install anything or download videos—everything happens seamlessly within their browser.

-Trim video

Edit your video recordings effortlessly with trimming tools that let you remove unnecessary parts. Record a video tutorial for your client and refine it anytime by simply adjusting sliders to highlight the key sections you want to share.