Veeva CRM

Bring together digital, email, phone, face-to-face and events with multichannel Veeva CRM.

Multichannel CRM Overview

One conversation. All channels. Engage in relevant, timely conversations informed by a complete customer view.

Designed for life sciences and delivered in the cloud, Veeva Multichannel CRM empowers your commercial teams with best practices and complete customer insight to transform your customer engagement.

From first outreach and face-to-face meetings to sampling and ongoing education, Veeva Multichannel CRM enables you to seamlessly orchestrate your customer interactions to deliver a personalized experience.

BENEFITS •Deliver best-in-class customer engagement: Align all customer-facing resources and interactions to deliver a personalized, coordinated customer experience. •Grow your business, not your costs: With better targeting and use of digital and personal channels, you optimize your promotional spend while extending your reach. •Gain complete visibility: Track your performance and learn what works. With visibility to sales and marketing results, you quantify your success and drive continuous improvement.

Applications

To achieve commercial excellence in today’s rapidly changing life sciences industry, companies need to create a fully coordinated, relevant customer experience that seamlessly traverses all channels. Multichannel Veeva CRM is designed for life sciences and delivered in the cloud for a modern system that spans face-to-face, phone, email, events, and web interactions—all in a single solution.

VEEVA CRM

Veeva CRM is an end-to-end solution delivering life sciences-focused capabilities for the planning and coordination of all your resources, across all channels. Empowered with full visibility into all interactions, your commercial teams deliver a seamless customer experience.