

Una by Polydom
Una — Autonomous AI Digital Employee for Hospitality. AI host for Airbnb and hotels. 24/7 guest communication, reservations, payments, and task management across voice, WhatsApp, email, and OTA inboxes.
Cost / License
- Subscription
- Proprietary
Platforms
- Online




Una by Polydom
Features
- Property management
Una by Polydom News & Activities
Recent activities
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Una by Polydom information
What is Una by Polydom?
Una by Polydom is an AI tool designed for hotels, vacation rentals, and property managers. It manages guest communication across phone calls, messaging apps, email, and web chat, responding to inquiries and booking-related requests around the clock.
The system connects with property management software (PMS) to access real-time availability and reservation data. This allows it to create, modify, or cancel bookings while keeping information consistent across systems. It can also send payment links, share check-in instructions, and provide property details when requested.
In addition to handling conversations, the tool supports operational coordination. When connected to task management systems (TMS), it can trigger housekeeping or maintenance requests based on booking activity or guest needs. This helps reduce manual coordination between staff and systems.
Una supports multiple languages, making it suitable for properties that host international guests. It is intended for businesses that want to automate routine guest communication while maintaining accurate booking and operational records.
