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To be fair - Its an open source project, the "developer and support team" are all volunteers, so, jackasses providing support is better than no support.

@kelv1n, my comment was a bit misleading. I called them the "Support Team" but the "Support" should be in quotes. They dont actually provide support, they provide insults and mock users. It is good software but the people who run it are notorious for being jerkholes, even the founder. They even go as far as to make custom titles to make fun of users just for asking questions. The open source nature of the project is the only real saving grace for the project. So I completely agree with @ErikR's negative rating in that they are jerks who will insult you and that you should hope you dont need support because it is 99% likely you wont get it anyway.

It's reason enough to not use a particular software. People that immature aren't capable of leading and maintaining a project properly anyway, so it's probably just a matter of time before it ends in a disaster. Also, it means that (a) user feedback will never have any influence on the project, and (b) contributed code has zero chance of ever being considered for inclusion, or even being appreciated. In that case I have to ask, why bother even making a project open-source?

TTRSs is old software that is still actively maintained and has many great features.

Drop your own open source software somewhere, and you will see an invasion of dumb people that will suck your lifeforce out if you don't handle them like muppets.

I'm sure that's what happens with every project that can gain enough attention. But why not just handle those folks like grown-ups: ignore them if they're stupid, or ban them if they become annoying. It seems to work for most other projects and communities.

That's not the people who get handled like muppets on those boards, from what I've seen. Sure, some of them ask dumb questions, and people can get tired of that and should be excused the odd snark. But it seems to be folks who simply ask a question the moderators don't like, or have an opinion they don't share. I still think, if you can't deal with differing opinions, better keep the code to yourself.

After the tenth feature-request by users that don't even answer your question for clarification of that feature you may begin to react grumpy too. Not implying that this happened here.

Sure, I completely understand that. But it tends to looks more like general frustration from dealing with actually annoying people, being unloaded on other, perfectly innocuous people. No inability to clarify, nor lack of understanding for the developers' stance on something. Just direct personal attacks in the very first reply to a question.

After 7 years of your comment. The situation still the same! Very rude team very stupid behavior.

As the commenter who posted the top rated positive comment, I would like to clarify something. I completely agree with @ErikR rating in that its better to look for something else. The community behind TT-RSS is very toxic and will insult you. The reason I gave it a positive rating is because I haven't interacted with their community for almost a decade. If I had to talk with them with any level of frequency it would not be worth using the software. This is a weird situation. I appreciate the project because I can use it in a way that allows me to avoid them but for the vast majority of people . . . I would recommend looking elsewhere because you basically have to hope you never need support.