SiDial
Cloud-based call center software that combines inbound and outbound calling, CRM, VoIP, predictive dialing, omnichannel communications and real-time analytics in one customizable platform.
Cost / License
- Subscription
- Proprietary
Platforms
- Online
SiDial
Features
- VoiP Calls
- Calendar Integration
- Ad-free
- Customer Segmentation
- Two-factor Authentication
- Team Collaboration
- Cloud based
- Omnichannel messaging
SiDial information
What is SiDial?
SiDial is a cloud-based call and contact center platform designed for customer service, telesales, telemarketing, BPO and internal call center teams.
The platform combines inbound and outbound call management, a cloud CRM, VoIP lines, predictive, preview and power dialers, intelligent IVR, call recording, dynamic contact lists, appointment management and real-time performance analytics.
SiDial also centralizes email, SMS and customer interactions through omnichannel workflows. Its browser-based architecture allows operators, supervisors and remote teams to work from different locations without installing physical servers or traditional telephone systems.
The platform can be customized around a company's operational processes and integrated with existing CRM, management software and external applications through custom APIs.
