QuickReply.ai

QuickReply.ai is a WhatsApp automation and omnichannel messaging platform for B2C brands that want to turn everyday conversations into measurable marketing, sales, and support outcomes.

What we do

1. We help brands automate 1-to-1 conversations across the entire customer journey so teams spend less time on repetitive replies and more time on high-value interactions.
2. QuickReply.ai connects campaign workflows, chatbots, broadcasts, and agent inboxes into one workspace, with journeys powered by customer data from CRM, website, and other tools.

Who we do it for

1. QuickReply.ai works with B2C companies across education, healthcare, financial services, retail, D2C brands, hospitality, and more.
2. The platform is used by 1,500+ companies in 29+ countries, including brands such as Auric, PriyaGold, Christ University, and IDP Education, to manage high-volume customer communication at scale.

Features & capabilities

1. End-to-end customer lifecycle automation : QuickReply.ai supports the full lifecycle from acquisition and consideration (lead capture, qualification, prospect nurturing), to conversion and purchase (reminders, consultative flows, document sharing, booking or application journeys), and post-purchase and retention (service updates, feedback, renewals, re-engagement, and loyalty journeys). All journeys are built as visual flows with conditions, delays, and data-driven personalization.
2. Omnichannel messaging automation : Beyond WhatsApp marketing, QuickReply.ai supports automation across Instagram, Facebook Messenger, SMS, and web chat. Brands can orchestrate consistent messaging, follow-ups, and notifications across channels, while keeping a unified view of each contact and their conversation history.
3. GenAI chatbot & agent assist QuickReply.ai : Includes GenAI chatbots that can answer FAQs, qualify leads, recommend next best actions, and route complex queries to human agents. GenAI uses past chats, knowledge bases, and business rules to respond in context, while agents handle escalations in a shared inbox with full conversation history and automation triggers.