Plum DEV

Plum DEV allows developers to build voice applications that automate a company’s most frequent communications. This includes everything from highly interactive customer self-service to communications-enabled business processes, and more. Helping businesses increase efficiency, lower costs, and improve customer satisfaction.

Open Standard: As an open, programmable communications platform that supports VoiceXML development, DEV offers customization, portability, and unmatched flexibility.

Call Analytics: VoiceTrends is an analytics tool designed specifically for voice applications. Integrated into Plum DEV, VoiceTrends lets users track application usage and performance, A/B test scripts, and provides granular reporting capabilities.

Secure, Reliable, Scalable: DEV resides on Plum’s hosted cloud, which is a secure PCI-DSS Level 1 and HIPAA compliant environment, backed by four, geographically dispersed data centers and N+1 redundancy throughout for scalable, reliable service.

Integration: DEV integrates smoothly with any IT or telephony system(s). Whether its a CRM, ERP, VoC, or any other type of database, DEV takes advantage of common APIs to partner data with communications.

Speech Technology: DEV supports a broad range of voice features like text-to-speech, automatic speech recognition, and voice biometrics that enhance caller experience.

Mature Platform: Plum DEV is a mature platform backed by SLAs that guarantee 100% uptime. Additional support is available through documentation and a community forum for developers.