Makula

Makula is a B2B SaaS company helping OEMs, factories, and industrial teams modernise their service operations through modular, AI-powered platforms. Its solutions are built to reduce service chaos, improve asset uptime, and make critical knowledge accessible, without the complexity or friction of traditional enterprise tools.

Makula offers two core platforms tailored to the needs of industrial businesses:

Customer Operations Platform Built for OEMs, machinery manufacturers, distributors, and system integrators, this platform gives full visibility into the installed base, digitalises after-sales service, and unlocks new recurring revenue. OEMs can launch customer portals, reduce ticket resolution times, support distributors, and monetise access to technical content and spare parts. Key modules include AssetHub, Field Service, Customer Portal, Industrial AI, and 3D Stream. These tools help teams digitalise field workflows, reduce reliance on senior experts, and improve the service experience for end users.

CMMS Platform Designed for factories, plants, and maintenance teams, this platform streamlines internal maintenance by enabling preventive maintenance schedules, managing work orders, supporting inspections, and reducing equipment downtime. With modules like AssetHub, CMMS, and Industrial AI, maintenance teams can act faster, document issues more easily, and stay audit-ready. It is a practical system built for the real pace of industrial operations.

Both platforms are modular and integrable, allowing companies to start small, such as with a Customer Portal or CMMS, and expand as their needs evolve. This approach reduces adoption risk and ensures quicker time-to-value. Industrial AI capabilities like Copilot, Notetaker, and enterprise search help teams resolve issues faster, retain know-how, and improve customer support.

Makula supports teams across field service, help desk, maintenance, operations, and sales. It is used in industries including packaging machinery, food and beverage, energy, robotics, and system integration.

Whether improving uptime, enabling self-service, or preserving expert knowledge, Makula empowers industrial