Email Tracking for Zendesk

Email Tracking for Zendesk Support is an app that monitors the precise moment each email is opened. Gain insights into your clients' email activity and discover what drives their engagement.

1. Enjoy automated Zendesk email tracking Identify which clients may need a follow-up call to prevent potential issues or to recognize strong leads for future interactions. Plus, tracking is conveniently accessible right from the Agent Workspace

2. Track Link Openings Monitor which links your recipients click on with an exclusive feature available only in our email tracker app for Zendesk.

3. Check Seen/Unseen Status Directly in Zendesk Email Tracking adds a custom field and tags with 'seen' and 'unseen' values. This allows you to create separate views for read and unread tickets easily, and set up business rules (triggers and automations) to manage customer information more precisely.

Receive Tracking Notifications Email Tracking instantly updates a custom field linked to the ticket when an email is opened and adds a note with the relevant details. With push notifications enabled, you'll be notified the moment your email is opened.

Access Advanced Statistics Analyze which macros perform best and which types of emails generate the most engagement. Review overall bounce and open rates across the company, either for individual agents or multiple agents simultaneously. Additionally, explore link statistics and compare agent performance.