Managing workplace systems, users and their resources leads to high costs for organizations. Many IT infrastructures have grown gradually over time to meet users’ requirements resulting in many isolated solutions. The subsequent need to change between different media when handling processes makes it difficult to achieve efficient automation. Effective tools for client and server management which ensure high service quality and optimized cost structures can help considerably here.
In the context of client and server management, industrialization means that all services are defined and made available via reproducible workflows. These map the complete provisioning process for particular services, role-specific workplace systems or server types. Standardization is achieved, for example, by using defined software packages or software package groups. The advantage here is that these services are then delivered efficiently and with constant quality.