DialedIn
DialedIn is a cloud-based contact center platform that streamlines inbound and outbound communications with omnichannel support, advanced dialing, CRM integrations, and real-time analytics.
Cost / License
- Subscription
- Proprietary
Platforms
- Online
- Software as a Service (SaaS)
Features
Tags
- dialing-capabilities
- omnichannel-communication
- boosts-agent
- call-centers
- zero-code-integrations
- industry-versatility
DialedIn News & Activities
Recent activities
DialedIn information
What is DialedIn?
DialedIn is a comprehensive cloud-based contact center platform designed to help businesses of all sizes manage and optimize their customer interactions. Formerly known as ChaseData, it offers a full suite of tools for inbound, outbound, and blended communications, supporting voice, SMS, email, web chat, and social media from a single interface. Its advanced dialing modes including predictive, progressive, and preview help maximize call efficiency, while skill-based routing, IVR, and intelligent call handling ensure customers are connected to the right agent quickly.
The platform integrates seamlessly with leading CRMs like Salesforce, HubSpot, and Oracle, along with hundreds of other apps via Zapier, without requiring any coding. Real-time analytics, call recording, and performance dashboards enable supervisors to monitor quality, track KPIs, and coach agents effectively. DialedIn also features automated lead management, helping sales and support teams nurture prospects and follow up at the right time.
With fast deployment, flexible pay-as-you-go pricing, and 99.99% uptime, DialedIn delivers a reliable, scalable solution that improves agent productivity, customer satisfaction, and overall contact center performance all backed by U.S.-based customer support.