Derdack Enterprise Alert®
Derdack’s Enterprise Alert® combines targeted alert notifications, machine-assisted collaboration and app-based anywhere incident remediation – enabling a 10x faster resolution of critical incidents in IT & OT.
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Enterprise Alert delivers the right information to the right people, in the most convenient and effective way. It has become a foundational part of our services toolkit, handling dispatch, escalation and tracking of alert notifications and responses. It's ability to use multiple alert sources and messaging channels, including mobile, align it with our architecture and positions it as a key member of our internal collaboration capabilities. The tool is used both inside and outside of IT.
Vendor support is very good, with them very responsive to both discovered issues and potential product enhancements.