With CareAR, you can achieve faster issue resolution, reduce dispatches, and improve customer satisfaction scores. Our Service Experience Management (SXM) Platform provides remote AR support and self-guided instructions to customers and service management teams, greatly enhancing the experience of customers, employees, and field staff.
Benefits:
•Faster Time to Resolution:?Gain instant visual context – spend time solving the problem versus assessing the situation
•Higher First Time Fix Rates: Get faster resolution powered by the annotation toolbox
•Deflect?Costly Dispatches: Increase remote resolutions and decrease unneeded dispatches through visual assistance and guidance
•Knowledge Transfer: Reduce your skills gap and make experts more accessible to more junior field resources or contractors
•Customer Experience:?Raise customer satisfaction and NPS through unmatched quality, service, and capabilities
•Lower your carbon footprint: Eliminate or reduce truck rolls to achieve issue resolution while lowering your carbon footprint and saving money
•Self-solve Experiences: Boost self-solve effectiveness for customers and employees with step-by-step AR visual direction within each user’s device.
CareAR Assist is the ultimate tool for service management teams looking to provide faster, more effective problem resolution, reduce downtime, and substantially save on travel and transport costs.
CareAR Instruct provides detailed step-by-step instructions for customers and technicians, empowering them to self-solve issues leading to improved first-time fix rate, reduced customer service calls, and increased procedure compliance.
CareAR Experience build enables any business user to create immersive AR and AI powered digital work instructions through a no-code point and click interface.
Comments and Reviews
The best AR and AI platform for customer and field service support