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BeInContact icon

BeInContact

A multitenant solution for Cloud Contact Centers, enabling seamless multichannel communication across voice, email, fax, SMS, WhatsApp Business, instant messaging, and social media.

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Cost / License

  • Paid
  • Proprietary

Platforms

  • Online
  • Software as a Service (SaaS)
BeInContact screenshot 1
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BeInContact was added to AlternativeTo by BeCloud Solutions on and this page was last updated .

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What is BeInContact?

BeInContact, is a comprehensive, multitenant platform designed for multichannel Cloud Contact Center operations, supporting voice, email, fax, instant messaging, SMS, and social media. The platform includes:

ACD, IVR, and PBX Inbound components for efficient call routing and management.

Campaign Management tools to create and manage outbound telemarketing and telesales campaigns, featuring Predictive, Preview, and Progressive dialing engines.

Service support and monitoring capabilities, including real-time supervision, monitoring, and recording.