

AIVA by MyBrainDev
AIVA (AI Virtual Assistant) by MyBrainDev is an AI-powered hotel receptionist and customer support platform that combines web chat and phone-based voice agents to deliver 24/7 multilingual guest communication.
Cost / License
- Pay once or Subscription
- Proprietary
Platforms
- Online
- Windows

AIVA by MyBrainDev
Features
- Ad-free
- Email Scheduling
- Auto Responder
- Recurring Tasks
- Task Time Tracking
- Kanban Board
- Marketing Automation
- No Tracking
- Reminders
- Real time collaboration
- Calendar Integration
- Dark Mode
- No Coding Required
- Customer Segmentation
- Workflow Automation
- Email automation
- Hotel Booking
- Multiple languages
- Customer Analytics
- Chat Bot
- Online booking
- AI-Powered
- Book Appointments Online
AIVA by MyBrainDev News & Activities
Recent activities
- ibacak4 added AIVA by MyBrainDev
AIVA by MyBrainDev information
What is AIVA by MyBrainDev?
AIVA (AI Virtual Assistant) by MyBrainDev is an AI-powered hotel receptionist and customer support platform that combines web chat and phone-based voice agents to deliver 24/7 multilingual guest communication.
Designed specifically for the hotel and hospitality industry, AIVA handles the repetitive tasks that overwhelm front desk staff — answering FAQs about check-in times, WiFi, parking, and breakfast hours; processing reservation inquiries and room service orders; providing concierge-style recommendations for restaurants, attractions, and transport; and escalating complex requests to human staff when needed.
What makes AIVA different:
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Multilingual by default: Automatically detects guest language and responds in Croatian, English, or German. Switches mid-conversation if needed. More languages available on request.
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Dual-channel support: Web chat widget (one-line JavaScript install) plus a phone-based voice agent powered by Asterisk PBX integration. Guests get consistent answers whether they type or call.
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No-code architecture: Built on n8n workflow automation, Supabase (PostgreSQL + pgvector), and Claude AI by Anthropic. Hotels go live in days, not months — no IT team required.
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Knowledge base driven: Each hotel gets a custom knowledge base with their specific room types, policies, amenities, pricing, and local recommendations. The AI stays on-brand and accurate.
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Smart escalation: AIVA knows when to hand off to a human. Complex complaints, special requests, and sensitive situations get routed to the right staff member automatically.
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Privacy-first: Guest data stays in the hotel's own database. GDPR/DSGVO compliant. No third-party data sharing.
AIVA is built and maintained by MyBrainDev, an AI automation consultancy based in Zagreb, Croatia, serving EU and DACH markets. The founder brings 8+ years of enterprise IT experience from Germany combined with deep expertise in no-code AI development, n8n workflows, and voice technology.
Ideal for: boutique hotels, hotel chains, aparthotels, hostels, vacation rentals, and any hospitality business that wants to reduce front desk workload while improving guest satisfaction scores.
