ElevenLabs adds WhatsApp to its omnichannel agents platform for unified voice and chat

ElevenLabs has expanded its omnichannel agents platform to include support for WhatsApp, allowing businesses to deploy the same AI-powered agent across web, mobile, phone lines, and now one of the world’s largest messaging apps. Teams can design an agent once, then deliver a seamless and unified customer experience on each supported channel.

With this update, businesses gain the ability to deliver real-time voice and chat interactions directly within WhatsApp. This addition meets customers on a platform they already use, making support and engagement more accessible while keeping interactions consistent across messaging, phone, web, and mobile.

Users can interact with agents on WhatsApp by speaking or typing. The agent responds with the same reasoning, voice quality, and knowledge base available on other platforms. This approach guarantees a unified user experience, regardless of whether a customer starts a conversation via a website, phone call, or WhatsApp message.

Alongside the expanded channel reach, the ElevenLabs platform offers teams a single, centralized view of customer interactions. Teams can analyze transcripts, assess performance, and update agent behavior from one location. Updates are instantly applied across all channels, ensuring compliance and reducing operational effort.