Help Scout AlternativesOnly apps categorised as Help Desk Platforms
The best Help Desk alternative to Help Scout is FreeScout, which is both free and Open Source. If that doesn't suit you, our users have ranked more than 100 alternatives to Help Scout and loads of them are Help Desk Platforms so hopefully you can find a suitable replacement. Other interesting Help Desk Platform alternatives to Help Scout are Zendesk, Freshdesk, osTicket and ProProfs Knowledge Base.
Help Scout alternatives are mainly Help Desk Platforms but may also be Customer Feedback Managers or CRM Systems. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Help Scout.- 27 FreeScout alternatives
- Help Desk Platform
- Freemium • Open Source
- Mac
- Windows
- Linux
- MySQL Community Edition
- Self-Hosted
- MariaDB
- Laravel
- PHP
- Cloudron
Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.
- - FreeScout is the most popular Windows, Mac, Linux & Self-Hosted alternative to Help Scout.
- - FreeScout is the most popular Open Source & free alternative to Help Scout.
FreeScout Features
- Auto Responder
- Lightweight
- No Tracking
- Ad-free
- Privacy focused
- Real time collaboration
- Dark Mode
- Email Scheduling
- No Coding Required
- Extensible by Plugins/Extensions
- Kanban Board
Comments about FreeScout as a Alternative to Help Scout
This is the best alternative to Help Scout i've tried
1It is basically an open source clone of Help Scout. Awesome!
1 - 236 Zendesk alternatives
- Help Desk Platform
- Paid • Proprietary
- Online
- Android
- iPhone
- Android Tablet
- iPad
Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
- - Zendesk is the most popular Web-based, Android, iPhone, iPad & Android Tablet alternative to Help Scout.
- - Zendesk is the most popular commercial alternative to Help Scout.
Zendesk Features
- Real time collaboration
- 223 Freshdesk alternatives
- Help Desk Platform
- Customer Feedback Manager
- Team Collaboration Tool
- Freemium • Proprietary
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Google Apps
Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...
Freshdesk Features
- 103 osTicket alternatives
- Help Desk Platform
- Task Management Tool
- Free • Open Source
- Windows
- Linux
- Online
- MySQL Community Edition
- Self-Hosted
- PHP
- Cloudron
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place...
osTicket Features
- 39 ProProfs Knowledge Base alternatives
- Help Desk Platform
- Team Collaboration Tool
- CRM System
- Paid • Proprietary
- Online
- Self-Hosted
- Software as a Service (SaaS)
ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple...
- - ProProfs Knowledge Base is the most popular SaaS alternative to Help Scout.
ProProfs Knowledge Base Features
- 52 HelpCrunch alternatives
- Help Desk Platform
- CRM System
- Paid • Proprietary
- Online
- Android
- iPhone
- Software as a Service (SaaS)
Live chat software for small businesses and startups.
All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.
HelpCrunch Features
- 169 ProProfs Help Desk alternatives
- Help Desk Platform
- Paid • Proprietary
- Online
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
ProProfs Help Desk Features
- 36 Zammad alternatives
- Help Desk Platform
- Free • Open Source
- Linux
- Self-Hosted
Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
Zammad Features
- 75 Deskpro alternatives
- Help Desk Platform
- CRM System
- Paid • Proprietary
- Online
- Self-Hosted
- Software as a Service (SaaS)
Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise.
Deskpro Features
- 92 Supportbench alternatives
- Help Desk Platform
- CRM System
- Paid • Proprietary
- Software as a Service (SaaS)
Supportbench a G2 and Capterra top-rated customer support helpdesk built for B2B teams. Offering advanced features like dynamic SLAs, generative AI, KB, native integrations, it's where CS teams go to scale.
Supportbench Features
- Email Organizer
- Reminders
- Auto Responder
- Unified inbox
- Email template editor
- Two-factor Authentication
- Real time collaboration
- Customer Segmentation
- Support for @mentions
- Ad-free
- 101 HelpDesk 3 alternatives
- Help Desk Platform
- Paid • Proprietary
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Blackberry
- Chrome OS
- Android Tablet
- Windows Phone
- iPad
- Self-Hosted
- Blackberry 10
- Kindle Fire
The all in one solution: live chat with engage customers, auto responds, SMS service, departments, mobil notifications, chat to support ticket. Support ticket system with email php imap, attachments, cron jobs, unlimited departments and operators.
HelpDesk 3 Features
- 23 Hiver alternatives
- Help Desk Platform
- Paid • Proprietary
- Online
- Google Chrome
- Gmail
- Android
- iPhone
- Android Tablet
- iPad
Hiver is an app that lets you and your team work on customer support, sales and projects right from your Gmail, turning it into a powerful collaboration tool.
Hiver Features