Visual Assistance icon
Visual Assistance icon

Visual Assistance

Transforms client servicing by leveraging real-time video calls and screen-sharing capabilities, providing support teams with a comprehensive visual understanding of the client’s environment.

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Cost / License

  • Subscription
  • Proprietary

Platforms

  • Online
Start a support section using SMS invitation
Service Agent's view.
+3
Screen Capture and Annotation.
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Features

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  1.  Real time collaboration
  2.  Remote Support
  3.  Cloud-based (Saas model)

 Tags

  • visual-assistance
  • replace-onsite-support

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Visual Assistance information

  • Developed by

    Optimatech Limited

  • Licensing

    Proprietary and Commercial product.

  • Pricing

    Subscription ranging between $50 and $5000 per month.

  • Alternatives

    2 alternatives listed

  • Supported Languages

    • English

AlternativeTo Category

Network & Admin

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Visual Assistance was added to AlternativeTo by alan-lau on and this page was last updated .
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What is Visual Assistance?

Visual Assistance is a SaaS solution designed to provide real-time, remote support for businesses and their customers. It enables visual communication without the need for complex infrastructure or software download. By using a simple web browser, businesses can guide customers through issues using live camera feeds, screen annotations, and instant messaging. Visual Assistance helps businesses resolve issues faster, reduce unnecessary onsite time, improve customer satisfaction, and streamline support processes—all without the hassle of resource management or software installation.

Example of use cases: Field Services and Maintenance Manufacturing and Production Construction and Engineering IT and Telecom Insurance Training and Development Quality Assurance and Inspection Facilities Management

Key functions?available in?Visual Assistance: Rear Camera sharing? Instant Messaging ?File Sharing with customer ?SMS Invitation to customer ?Snapshot of video for annotation ?VoIP Calling ?Admin Dashboard

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