Swifteq

Boost your team productivity and your customers' experience with our suite of Automation, Help Center and Agent-Assist Zendesk® apps. Securely integrated and approved by Zendesk.

Merge Duplicate Tickets: Automatically merge duplicate tickets in Zendesk, from the same customer or using your own custom rules.

Triggers+ChatGPT: Power-up your Zendesk triggers with this ChatGPT Integration. Categorize and parse tickets, Auto-translate, Auto-Resolve Thank You Messages and much more.

Auto Remove Attachments: Automatically remove attachments from ticket comments to free up your Zendesk storage, avoid malicious files and comply with data privacy laws. Delete in bulk or automatically.

Help Center Manager for Zendesk Guide: Simple solutions to tedious Zendesk Guide tasks such as export articles, duplicate articles, find and replace, fix broken links and more.

Help Center Analytics: All the metrics you need to understand how your customer-facing Knowledge Base is performing and how to improve it.

Help Center Translate: Localize your Zendesk Help Center with AI. Translate articles to and from any modern language while keeping formatting between translations.

Translate Conversations: Communicate with customers in their own language using ChatGPT-powered AI translation. Keep your costs down and boost your team efficiency, while increasing customer satisfaction.