Pluno AI icon
Pluno AI icon

Pluno AI

AI customer support agent for complex products that learns from past tickets, resolves issues automatically, assists human agents, and manages cross-team escalations inside Zendesk.

Cost / License

  • Subscription
  • Proprietary

Platforms

  • Online
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Features

  1.  Auto Responder
  2.  No Coding Required
  3.  AI-Powered

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Pluno AI News & Activities

Highlights All activities

Recent activities

  • koalabs added Pluno AI

Pluno AI information

  • Developed by

    DE flagUnbrained GmbH

  • Licensing

    Proprietary and Commercial product.

  • Pricing

    Subscription that costs from $99 per month.

  • Alternatives

    0 alternatives listed

  • Supported Languages

    • English

AlternativeTo Category

Business & Commerce
Pluno AI was added to AlternativeTo by koalabs on and this page was last updated .
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What is Pluno AI?

Pluno is an AI support agent built for companies with complex, technical products. Unlike traditional AI agents that rely on static knowledge bases, Pluno learns directly from past resolved tickets to understand troubleshooting processes, gather missing information, and handle edge cases that help center articles don't cover.

Key capabilities include:

  • Automated ticket resolution with continuous learning from every solved ticket
  • Smart escalations with full context when the AI is uncertain, instead of guessing or hallucinating
  • Agent assistance with unified search across past tickets, help centers, Slack, Jira, and APIs
  • Cross-team escalation management with two-way sync between Zendesk, Jira, and Slack
  • Automatic ticket routing, tagging, and prioritization
  • Multilingual support for global teams

Pluno runs directly inside Zendesk and connects to internal tools like Slack, Jira, APIs, and documentation systems. It is trusted by 200+ support teams and has autonomously solved over 2 million tickets. Teams typically see a 65% AI resolution rate, up to 80% faster resolution times, and 50% reduction in support costs. Pluno is SOC-2 Type 2 certified and GDPR compliant.

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