PAssist

PAssist is controlled by your calendar PAssist activates and deactivates itself based on your calendar. All supervision features are only running, when PAssist is activated. PAssist activates some time (configurable pre-/ post-run time) before and keeps activated some time after the events start and stop time. This ensures you won't miss an alert in case of a small time discrepancy between the operations center time and your phone time. All calendar events matching a configured title pattern are considered as on-call events. PAssist shows you an overview with all future on-call events on the calendar tab.

If an SMS is received from your configured operations center, PAssist will race an alert. It is playing a configured ringtone and starts a vibration pattern until you confirm it with a swipe button. When confirmed, an acknowledge SMS is send back to your operations center. The alarm goes into the confirmed alarm state and can be finally closed when all your support activities are completed.

Alarm log PAssist creates an alarm log with the start and end time of each incident. All SMS messages received between start and end time are attached to the alarm in the log. On the alert log tab you see all your passed alerts in an overview. Selecting an entry shows the details of an alert incident including current state, reaction time to confirm, duration from start to end and all received SMS messages. The alert log can be exported/imported from/to the external file system.

Phone signal strength PAssist will supervise the phone signal strength and notifies you with a vibration pattern if the signal strength is bad or off (includes airplane mode). This ensures that you won't stay in a dead spot without recognize it during on-call duties.

Battery level PAssist will supervise the battery level and notifies if it is below a configured minimum level.

Ringtone volume PAssist can control the ringtone volume during on-call duty with separate profiles for day and night.

Test alarms If the SMS alarming system in use sends daily test alarms to verify the alarming chain from end to end, PAssist can be configured to automatically receive and acknowledge them, without interrupting the user. On a configured daily check time, PAssist verifies if the expected test alarms have been received. If not, PAssist will race an alert with a configured ringtone and starts a vibration pattern until you confirm the missing test alarm with a swipe button. Test alarms can be configured for different contexts, as your alarming system may send a test alarms for various systems that are under supervision.