USU Knowledge Management
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USU’s knowledge management solution offers mid-sized to large organizations an enterprise-grade, AI-powered knowledge management platform purpose-built for customer service and service desks.
Cost / License
- Paid
- Proprietary
EUPlatforms
- Online
- Self-Hosted
- Software as a Service (SaaS)
Features
- Knowledge Management
- AI Chatbot
- Inter-agent chat
- Custom workflows
- Decision trees
- Customer service
- Multiple languages
USU Knowledge Management News & Activities
Highlights All activities
Recent activities
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USU Knowledge Management information
Developed by
USU AG Licensing
Proprietary and Commercial product.Alternatives
2 alternatives listedSupported Languages
- English
What is USU Knowledge Management?
USU’s knowledge management solution offers mid-sized to large organizations an enterprise-grade, AI-powered knowledge management platform purpose-built for customer service and service desks. A single source of truth delivers accurate, quality-assured and current support information that increases efficiency, reduces operational costs and improves experience of both customer and service or support agents.
Comments and Reviews
It's more than just a knowledge base, but an entire platform for customer service. It's particularly great in call centers/customer service since it offers elearning, testing, chatbots, self-service, CRM integrations with zendesk and salesforce etc.