Journey Maps by UserBit icon
Journey Maps by UserBit icon

Journey Maps by UserBit

Journey Maps by UserBit is an online journey map maker designed to help teams visualize, analyze, and communicate user experiences clearly and effectively. It enables teams to turn research data into structured, visual journey maps that drive better decisions.

Design journey maps your way with versatile lane types, flexible layout control, and structured sub-lanes — so you can visualize every moment clearly, adapt to any workflow, and keep complex journeys organized without clutter.

Cost / License

  • Freemium (Subscription)
  • Proprietary

Platforms

  • Online
  • Software as a Service (SaaS)
Use Icon Lanes to show actions and preferences with 1,000+ icons, Chart Lanes to visualize key data at a glance, and Embed Lanes to enrich your journey maps by embedding external content from supported platforms - like Figma, YouTube, Miro, and Google Docs/Sheets/Slides.
Provide a few key inputs, and UserBit’s AI crafts a personalized journey map template you can refine in minutes. Also generate a complete journey map template for any existing persona in a single click using AI.
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Connect real user insights directly to each step of the journey. See key findings, evidence, and research notes alongside every touchpoint — so product decisions stay grounded in what users actually say and do.
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Features

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  1.  User experience
  2.  Customer Journey Mapping

 Tags

  • userresearch
  • customer-journey-tracking

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Journey Maps by UserBit information

  • Developed by

    US flag Crayon Bits, LLC

  • Licensing

    Proprietary and Freemium product.

  • Pricing

    Subscription that costs $20 per month + free version with limited functionality.

  • Alternatives

    2 alternatives listed

  • Supported Languages

    • English

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What is Journey Maps by UserBit?

Journey Maps by UserBit is an online journey map maker designed to help teams visualize, analyze, and communicate user experiences clearly and effectively. It enables teams to turn research data into structured, visual journey maps that drive better decisions.

The platform lets teams create fully customizable journey maps that reflect real user behavior across touchpoints and stages. With versatile lane types, flexible layout controls, and organized sub-lanes, teams can add, rearrange, and structure actions, insights, and visuals to match any workflow.

It includes AI-powered templates that help teams get started quickly with just a few key inputs, while instant persona-based journeys automatically generate templates pulling structure, goals, and pain points directly from persona data. Together, these reduce setup time and still allow full customization, making complex journeys easy to organize without clutter.

The platform integrates seamlessly with other UserBit research tools, allowing teams to attach personas, link insights, and maintain a single source of truth for research and journey mapping. This integration helps teams move from insight discovery to action more efficiently.

Built for collaboration, Journey Maps enables teams to invite stakeholders, gather feedback through comments, and share maps via links or exports. Maps can be exported as an image or PDFs for presentations, workshops, and documentation.

With a simple pricing model that includes unlimited collaborators on paid plans, Journey Maps scales easily across organizations without per-seat limitations.

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