JioEva icon
JioEva icon

JioEva

JioEVA (Jio Engage Virtual Assistant) is an AI-powered platform to enhance customer engagement. It integrates voice, video, and text bots to provide real-time customer assistance across various platforms, including websites, Android and IOS apps, and phone calls.

Video bot is available Android, IOS and Web

Cost / License

  • Paid
  • Proprietary

Platforms

  • Online
  • Software as a Service (SaaS)
JioEva screenshot 1
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Features

Properties

  1.  Privacy focused

Features

  1.  No Tracking
  2.  Marketing Automation
  3.  Chat Bot
  4.  AI Chatbot
  5.  Voice Chat

 Tags

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JioEva information

  • Licensing

    Proprietary and Commercial product.

  • Alternatives

    0 alternatives listed

  • Supported Languages

    • English
JioEva was added to AlternativeTo by jiosoftwareb2b on and this page was last updated .
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What is JioEva?

JioEva product offerings include-

  1. Inbound voice telephony bot
  2. Outbound voice telephony bot
  3. Text, audio and video bot for Android, IOS and Web applications
  4. Videotelephony bot
  5. Text and audio bot to integrate with WhatsApp
  6. REST APIs for all above bots that can integrate with your in-house UI

What are some unique features of JioEva?

  1. Customizes conversations based on history- By using details from previous conversations, chosen language, and ticket progress, JioEva ensures that each interaction is customized and relevant to the user.

  2. Supports multiple languages- JioEva supports conversation in more than 8 languages including English, Hindi, Tamil, Telugu, Kannada, Gujarati, Marathi, and Bengali.

  3. User sentiment detection- JioEva can recognize verbal confirmations including nodding, can encourage users to ask question during silence, can change the context of conversation based on user interruption and can also tackle abusive language usage.

  4. Data entry through voice- JioEva is capable of recognizing and processing alphanumeric data, including PAN, Aadhaar number, PNR, Policy ID, and Ticket ID, through voice commands.

  5. Seamless call transfer to agents- JioEva offers seamless call transfers to human agents. Bot can initiate the transfer automatically based on specific conditions or on user request.

Why is JioEva the best choice?

  1. Supports no-code bot creation- JioEva will allow you to effortlessly build all types of advanced chatbots that streamline operations and enhance customer support with an intuitive no-code Chatbot builder platform.

  2. Ensures data security- JioEva encrypt personal data using number masking and data anonymization to ensure data privacy without compromising user experience.

  3. Improves efficiency and reduces cost- JioEva significantly enhance operational efficiency by reducing average handling time by 3 times and lowering human agent transfers by 40%. This translates to substantial cost savings while maintaining high-quality customer service.

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