Gladly

Gladly is a modern customer service platform designed for today’s fast-paced, omnichannel support teams. Unlike traditional ticket-based systems, Gladly centers conversations around people—not cases—allowing agents to see a customer’s entire history across messaging, chat, voice, email, and social channels in one place. This human-centric approach enables brands to deliver seamless, personalized support and resolve issues faster. Gladly supports powerful self-service, automation, knowledge base integration, and rich analytics to improve both customer satisfaction and operational efficiency. Used by leading consumer brands, Gladly helps teams build stronger customer relationships and deliver standout service at scale.