Frappe Helpdesk
Frappe Helpdesk is an open source ticketing system that streamlines customer interactions in one place. It offers efficient tools for customer support and facilitates productive conversations to resolve queries effectively.
Cost / License
- Free
- Open Source
Platforms
- Online
Frappe Helpdesk
Features
- Helpdesk Ticketing
Frappe Helpdesk News & Activities
Recent activities
- PredatorQ liked Frappe Helpdesk
Frappe Helpdesk information
Developed by
Frappe Licensing
Open Source and Free product.Alternatives
0 alternatives listedSupported Languages
- English
What is Frappe Helpdesk?
Frappe Helpdesk is a well designed, open source ticketing system that manages all your interactions from one place. It provides all the tools to provide customer support and helps you engage in meaningful conversations to resolve customer queries efficiently.
It is used for organising incoming customer queries into tickets and making it easier for your team to manage those requests and interface with requesters to provide assistance. It works like using basic email services (i.e, Gmail, Outlook, etc) but has additional features to make supporting customers easier.
Features:
- Zero clutter shared inbox
- Collaboration with your team
- Managing SLAs
- Get notified via emails
- In-built rich text editor to format emails the way you want
- Has a self- service portal