FieldBuddy

Mobile

With FieldBuddy Mobile on a tablet or laptop the technician has all the necessary information within reach, always and everywhere and even when an internet connection is temporarily unavailable, the technician can continue due to the offline modus.

The technician will automatically receive the service orders on his device, in real-time. And when he is on site, he’ll use FieldBuddy Mobile to track his time, parts used, activities and, when necessary, a signature of the customer. FieldBuddy Mobile will guide the technician with workflows that can be centrally managed and easily configurable.

Easy Config

FieldBuddy Mobile runs on iOS, Android and Windows, can be centrally distributed and also fits a bring-your-own-device strategy. FieldBuddy offers an out-of-the-box configuration to support your service processes and to work with the data that is important for these processes: contracts, assets and locations, service requests and work orders, parts, activities, expenses and timesheets.

Dispatch panel

When it comes to solving a customer problem on site, maintaining an installation, executing a sales order or performing inspections or measurements: assigning the right technician at the right time to the right job is a key factor in optimizing your service process.

With FieldBuddy Dispatch Panel you can assign service order to your technicians in real-time. With a clear overview the planner can ensure that the field force operates as efficient and productive as possible. At a glance, the planner can see how things are running, how the service orders are divided between the technicians and if the workload matches the available capacity.