Feedbacky

Feedbacky is a comprehensive and user-friendly platform designed to help businesses understand their customers' needs and improve their products or services through effective feedback collection. It offers an open-source software that allows users to easily gather feedback from their audience, whether they choose the cloud-hosted option or prefer to self-host on their own servers. The cloud-hosted version is simple to set up, with the hosting managed by Feedbacky, and is currently free with some usage limits.

The platform provides a variety of features to enhance customer engagement and insights, including customizable feedback forms, survey templates, and integration with popular tools like Slack, Salesforce, Hubspot, and Mailchimp. Feedbacky also emphasizes data analysis, helping businesses identify key drivers of customer satisfaction and dissatisfaction. It supports the collection of feedback at multiple touchpoints across the customer journey, enabling companies to analyze and act on customer insights efficiently.

In addition to feedback collection, Feedbacky offers tools for analyzing customer emotions through its unique Emotional Value Index (EVI®), which helps businesses understand how customer feelings impact their behavior and loyalty. The platform aims to automate the entire feedback process, from data collection to actionable insights, making it easier for companies to improve customer experience, increase retention, and drive sales.

Feedbacky is supported by a community of users and contributors, encouraging collaboration and continuous improvement. The platform is distributed under the MIT License, ensuring it remains open-source and freely accessible for customization and development. Overall, Feedbacky is a versatile and powerful tool for businesses seeking to deepen their understanding of customer needs and enhance their customer experience strategies.