Ecsow
Skype dialer, predictive dialer, SIP dialer, phone dialer, Ecsow is a fully featured outbound dialing system integrated with Skype.
Cost / License
- Freemium
- Proprietary
Platforms
- Windows
Features
- Predictive dialer
Tags
- dialer
- skype-dialer
- skype-recorder
Ecsow News & Activities
Recent activities
Ecsow information
Developed by
UnknownLicensing
Proprietary and Freemium product.Pricing
free version with limited functionality.Alternatives
3 alternatives listedSupported Languages
- English
What is Ecsow?
Skype dialer, predictive dialer, SIP dialer, phone dialer, Ecsow is a fully featured outbound dialing system integrated with Skype.
Features
Easy to use - setup and configure an Ecsow Dialer system within 10 minutes An allowance of minutes to use every month with Skype unlimited subscription & SkypeConnect monthly plan. Or uses Skype credit for dialing out - starting at $0.02/m! You can also user other VoIP phone providers. No need for additional telephony hardware Automatic detection of a live person answering the call or answering machine using voice activity detection Automatically leave voice messages on answering machine lines Automatically play voice messages on live person answered lines Automatically skips busy lines, no answer lines and disconnected lines Supports 'Do Not Call' (DNC) list functionality Automatic caller details Pop-up Automatic retry for busy, no answer lines Customize call disposition / greeting files list Can be used as a telephone voice broadcast software Agent can work anywhere as long as there is a PC with internet available Seamless and silent call recording Web-based reporting
Comments and Reviews
DON"T USE THIS IN PRODUCTION. IT FAILS 7/10 in doing its job.
I've been trying their subscription from time to time just to test if they have improved or not for the past 3 years. Although I stopped using it in production in the first few days after finding that it's a waste of money, time, and more importantly your Agents, as well as your customers, will hate you. I'm back to using Goautodial.
here are major issues I've discovered in ecsow dialer that they never fixed. issues are more but these are just major ones that you'll face a lot. 7/10 times you'll have issues.
It gets confused in deciding if a call is an Answering machine or a real person
Very often transfers the call in between while the person is hearing the recording. and the person has not even pressed 1 yet.
Often Plays Answering machine recording to a Live person and vice versa which confuses our clients and makes a bad reputation of our business.
Disconnects sip a lot( 60% time and efforts it consumes in Time logout and reconnecting).5) Sometimes it never plays any recording while the person on the other side dies out of saying hello 100 times.
very often it transfers Answering machines to agents even when all the changes in settings have been done appropriately to make sure AMD calls receive their recording. and live calls theirs.
It has not been updated in decades.
It leaves your customers and agents hate you for all the non invited, unpredicted problems and your customers face every time this dialer is involved in communication. It makes them hate you. Take this advice seriously and don't even think about trying this ecsow dialer. Such a waste.
Very poor technical support. There's no phone, email only. I do not recommend this tool