Self-hosted support platform offering multi-inbox management, smart automation, AI-assisted responses, granular permissions, macros, BI tools integration, SLAs, and command bar functionality.
Free Freshdesk AlternativesTop Help Desk Platforms & Customer Feedback Managers like Freshdesk
The best free alternative to Freshdesk is Libredesk, which is also Open Source. If that doesn't suit you, our users have ranked more than 50 alternatives to Freshdesk and many of them is free so hopefully you can find a suitable replacement. Other interesting free alternatives to Freshdesk are FreeScout, HESK, osTicket and Spiceworks.
Alternatives list
44 Libredesk alternatives
109 FreeScout alternativesFree open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.
+2
113 osTicket alternativesLightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.
+3
133 Spiceworks alternativesSpiceworks is a software suite for IT professionals to manage networks, troubleshoot issues, and handle IT tasks. It offers free online tools for network connectivity management, remote computer access, user activity monitoring, contract tracking, and inventory scanning.
Cost / License
- Free
- Proprietary
Application types
Platforms
- Windows
- Online
- Android
- Android Tablet
44 Zammad alternativesZammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
+9
30 LenoChat alternativesLightweight platform offering live chat, automated AI chatbot, and copilot support for startups and small businesses, with social media integrations, simple website installation, free AI-assisted replies, operating hours, and practical communication tools.
Cost / License
- Freemium
- Proprietary
Application types
Platforms
- Online
- Android
- iPhone
- Shopify
- Sass
- Wordpress
+1
87 Tidio alternativesPlatform offering live chat and AI chatbot services for ecommerce; manages customer inquiries, supports multiple languages, provides analytics, and scales operations affordably with automated Flows handling tasks like lead conversion and abandoned cart recovery.
Cost / License
- Freemium
- Proprietary
Application types
Platforms
- Mac
- Windows
- Online
- Android
- iPhone
- Android Tablet
- iPad
- BigCommerce
- Shopify
- Software as a Service (SaaS)
- PrestaShop
- Wordpress
- Magento / Adobe Commerce
- WooCommerce
+9
Tidio vs Freshdesk Comments
- Tidio is Freemium and Proprietary
Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagement. ThinkOwl's arsenal of potent solutions—OwlDesk, OwlForce, and ThinkOwl CONVERSATIONS—are designed to automate routine tasks, boost...
Cost / License
- Freemium
- Proprietary
Application type
Platforms
- Online
- Software as a Service (SaaS)
+3
Knoon turns your business into an AI-powered workspace with action-taking agents, a built-in knowledge base, chat widgets, and Google Workspace/Microsoft Office tools. Ideal for automating support, sales, and workflows.
+5
38 Znuny alternativesZnuny is a fork of the OTRS Community Edition - The main goal is to be compatible to previous versions, so that users can reuse their addons and configurations. The feature set is the same and will be extended in the future.
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AI agent + chatbots = better