The Best Open Source Zendesk AlternativesTop Help Desk Platforms and other similar apps like Zendesk

Alternatives list

1. 

   

   FreeScout

    42 likes

   Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

   150 FreeScout alternatives

   Cost / License

   • Freemium
   • Open Source (AGPL-3.0)

   Application type

   • Help Desk

   Platforms

   • Mac
   • Linux
   • Android
   • iPhone
   • Android Tablet
   • iPad
   • MySQL Community Edition
   • Self-Hosted
   • MariaDB
   • Laravel
   • PHP
   • Cloudron

   

   

   

   +2

   

   More about FreeScout  

   

   Good alternative?Is FreeScout a good alternative to Zendesk?

    

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   10comments

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   FreeScout vs Zendesk Comments

   Top Positive Comment by Guest · Sep 22, 2020

   The best open source Zendesk competitor I've tried

   Positive comment by Guest · Jun 30, 2021

   It's free, open source and have a nice feedback from developers

   Positive comment by MurliVM · May 19, 2021

   I have been using Helpscout, I think freescout is the best

   3 of 10 comments

   

   

   • FreeScout is Freemium and Open SourceZendesk is Paid and Proprietary
   • FreeScout is Lightweight and Privacy focusedZendesk is not according to our users
2. 

   

   osTicket

    70 likes

   Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

   134 osTicket alternatives

   Cost / License

   • Free
   • Open Source (GPL-2.0)

   Application type

   • Help Desk

   Origin

   • United States

   Platforms

   • Windows
   • Linux
   • Online
   • MySQL Community Edition
   • Self-Hosted
   • PHP
   • Cloudron

   • United States

   

   

   

   +3

   

   More about osTicket  

   

   Good alternative?Is osTicket a good alternative to Zendesk?

    
4. 

   

   Libredesk

    10 likes

   Self-hosted support platform offering multi-inbox management, smart automation, AI-assisted responses, granular permissions, macros, BI tools integration, SLAs, and command bar functionality.

   66 Libredesk alternatives

   Cost / License

   • Free
   • Open Source (AGPL-3.0)

   Application typeApplication types

   • Help Desk
   • Customer Feedback Manager

   Platforms

   • Self-Hosted
   • Docker

   

   

   More about Libredesk  

   

   Good alternative?Is Libredesk a good alternative to Zendesk?

    
5. 

   

   Zammad

    37 likes

   Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

   54 Zammad alternatives

   Cost / License

   • Free
   • Open Source

   Application type

   • Help Desk

   Origin

   • Germany
   • EU

   Platforms

   • Linux
   • Self-Hosted

   • Germany
   • EU

   

   

   

   +9

   

   More about Zammad  

   

   Good alternative?Is Zammad a good alternative to Zendesk?

    
6. 

   

   GLPI

    25 likes

   GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

   69 GLPI alternatives

   Cost / License

   • Paid
   • Open Source (GPL-3.0)

   Application typeApplication types

   • Help Desk
   • Inventory Management

   Origin

   • France
   • EU

   Platforms

   • Self-Hosted
   • Software as a Service (SaaS)
   • Cloudron

   • France
   • EU

   

   

   

   +4

   

   More about GLPI  

   

   Good alternative?Is GLPI a good alternative to Zendesk?

    

   |

   1comment

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   GLPI vs Zendesk Comments

   Negative comment by Guest · Mar 30, 2022

   It's more an inventory system

   1 of 1 comments

   

   

   • GLPI is Paid and Open SourceZendesk is Paid and Proprietary
8. 

   

   UVdesk

    8 likes

   A cloud-based help desk software which is built to caters the need of the clients with its incredible functionality. It has been built to solve the customer’s queries and deliver them the best solution.

   Cost / License

   • Paid
   • Open Source (MIT)

   Application type

   • Help Desk

   Origin

   • India

   Platforms

   • Online

   • India

   

   

   

   +4

   

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   Good alternative?Is UVdesk a good alternative to Zendesk?

    
9. 

   

   Peppermint Ticket Management

    1 like

   An open source ticket management & help desk solution. A freshdesk alternative.

   56 Peppermint Ticket Management alternatives

   Cost / License

   • Free
   • Open Source

   Application type

   • Help Desk

   Alerts

   • Discontinued

   Platforms

   • Self-Hosted
   • Docker

   

   

   

   +1

   

   More about Peppermint Ticket Management  

   

   Good alternative?Is this a good alternative to Zendesk?

    
10. 

    

    SuiteCRM

     26 likes

    SuiteCRM provides an enterprise-grade Customer Relationship Management (CRM) application to a global community of users and software developers. It is a robust and credible alternative to Salesforce, Microsoft and the major CRM vendors.

    236 SuiteCRM alternatives

    Cost / License

    • Free
    • Open Source (AGPL-3.0)

    Application type

    • CRM

    Origin

    • United Kingdom

    Platforms

    • Windows
    • Linux
    • Online
    • Self-Hosted
    • Software as a Service (SaaS)

    • United Kingdom

    

    More about SuiteCRM  

    

    Good alternative?Is SuiteCRM a good alternative to Zendesk?

     
11. 

    

    iTop by Combodo

     9 likes

    If you're looking for a reliable, flexible, and cost-effective way to manage your IT services easily, iTop is the comprehensive solution designed with your needs in mind.

    Cost / License

    • Freemium
    • Open Source (AGPL-3.0)

    Application typeApplication types

    • Help Desk
    • IT Service Management

    Origin

    • France
    • EU

    Platforms

    • Self-Hosted

    

    Good alternative?Is iTop by Combodo a good alternative to Zendesk?

     
12. D

    D

    Django Helpdesk

     1 like

    django-helpdesk - A Django application to manage tickets for an internal helpdesk. Formerly known as Jutda Helpdesk.

    Cost / License

    • Free
    • Open Source

    Application type

    • Help Desk

    Platforms

    • Linux

    D

    

    Good alternative?Is Django Helpdesk a good alternative to Zendesk?

     
13. 

    

    Awesome Support

     Like

    Awesome Support is the most versatile and feature-rich help-desk plugin for WordPress. Get started for free and add premium features as your business grows.

    140 Awesome Support alternatives

    Cost / License

    • Freemium
    • Open Source (GPL-2.0)

    Application type

    • Help Desk

    Platforms

    • Online
    • Self-Hosted

    

    

    

    +9

    

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    Good alternative?Is Awesome Support a good alternative to Zendesk?

     
14. 

    

    Faveo HELPDESK

     3 likes

    Automated helpdesk for startups and SMEs with a ticket-based system, extensive customizability, integrations with multiple platforms, frequent updates, analytics capabilities, and tools for efficient query management and improved customer retention.

    Cost / License

    • Paid
    • Open Source

    Application type

    • Help Desk

    Origin

    • India

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • MySQL Community Edition
    • Self-Hosted
    • NGINX
    • Apache HTTP Server
    • PHP
    • Microsoft IIS

    • India

    

    

    

    More about Faveo HELPDESK  

    

    Good alternative?Is Faveo HELPDESK a good alternative to Zendesk?