The Best Open Source Zendesk AlternativesTop Help Desk Platforms and other similar apps like Zendesk

The best open source alternative to Zendesk is FreeScout. If that doesn't suit you, our users have ranked more than 100 alternatives to Zendesk and many of them is open source so hopefully you can find a suitable replacement. Other interesting open source alternatives to Zendesk are osTicket, Libredesk, Zammad and GLPI.

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Alternatives list

  1. FreeScout icon

    FreeScout

     41 likes

    Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

    Cost / License

    Application type

    Platforms

    • Mac
    • Linux
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron
    FreeScout screenshot 1
     
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    10
    FreeScout vs Zendesk Comments
    Top Positive Comment
    Guest
    4

    The best open source Zendesk competitor I've tried

    Review by a new / low-activity user.
    Guest
    Positive
    0

    It's free, open source and have a nice feedback from developers

    Review by a new / low-activity user.
    MurliVM
    Positive
    0

    I have been using Helpscout, I think freescout is the best

    Review by a new / low-activity user.
    3 of 10 comments
    • FreeScout is Freemium and Open SourceZendesk is Paid and Proprietary
    • FreeScout is Lightweight and Privacy focusedZendesk is not according to our users
  2. osTicket icon

    osTicket

     70 likes

    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    114 osTicket alternatives

    Cost / License

    Application type

    Platforms

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron
    Client Interface - Welcome Screen
     
  4. Libredesk icon

    Libredesk

     10 likes

    Self-hosted support platform offering multi-inbox management, smart automation, AI-assisted responses, granular permissions, macros, BI tools integration, SLAs, and command bar functionality.

    Cost / License

    Application types

    Platforms

    • Self-Hosted
    • Docker
    Libredesk screenshot 1
     
  5. Zammad icon

    Zammad

     35 likes

    Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

    44 Zammad alternatives

    Cost / License

    • Free
    • Open Source

    Application type

    Platforms

    • Linux
    • Self-Hosted
    Zammad screenshot 1
     
  6. GLPI icon

    GLPI

     25 likes

    GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

    57 GLPI alternatives

    Cost / License

    Application types

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)
    • Cloudron
    GLPI screenshot 1
     
    |
    1
    GLPI vs Zendesk Comments
    Guest
    Negative
    0

    It's more an inventory system

    Review by a new / low-activity user.
    • GLPI is Paid and Open SourceZendesk is Paid and Proprietary
  7. UVdesk icon

    UVdesk

     8 likes

    A cloud-based help desk software which is built to caters the need of the clients with its incredible functionality. It has been built to solve the customer’s queries and deliver them the best solution.

    Cost / License

    • Paid
    • Open Source (MIT)

    Application type

    Platforms

    • Online
    UVdesk screenshot 1
     
  10. SuiteCRM icon

    SuiteCRM

     26 likes

    SuiteCRM provides an enterprise-grade Customer Relationship Management (CRM) application to a global community of users and software developers. It is a robust and credible alternative to Salesforce, Microsoft and the major CRM vendors.

    229 SuiteCRM alternatives

    Cost / License

    Application type

    Platforms

    • Windows
    • Linux
    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    SuiteCRM Home
     
  11. iTop by Combodo icon

    iTop by Combodo

     9 likes

    If you're looking for a reliable, flexible, and cost-effective way to manage your IT services easily, iTop is the comprehensive solution designed with your needs in mind.

    49 iTop by Combodo alternatives

    Cost / License

    Application types

    Platforms

    • Self-Hosted
     
  12. D

    Django Helpdesk

     1 like

    django-helpdesk - A Django application to manage tickets for an internal helpdesk. Formerly known as Jutda Helpdesk.

    Cost / License

    • Free
    • Open Source

    Application type

    Platforms

    • Linux
     
  14. Faveo HELPDESK icon

    Faveo HELPDESK

     3 likes

    Headquartered in Bangalore, Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.

    80 Faveo HELPDESK alternatives

    Cost / License

    • Paid
    • Open Source

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • MySQL Community Edition
    • Self-Hosted
    • NGINX
    • Apache HTTP Server
    • PHP
    • Microsoft IIS
    Overall
     
12 of 21 Zendesk alternatives