There are many alternatives to Solarwinds Web Help Desk for Windows if you are looking for a replacement. The best Windows alternative is Freshdesk, which is free. If that doesn't suit you, our users have ranked more than 100 alternatives to Solarwinds Web Help Desk and many of them are available for Windows so hopefully you can find a suitable replacement. Other interesting Windows alternatives to Solarwinds Web Help Desk are osTicket, HelpDesk 3, JitBit Helpdesk and Kayako.
Offers automated ticket management, multichannel communication, SLA tracking, analytics, customizable workflows, self-service, collaboration tools, AI-driven automation with live translation, knowledge base, proactive insights, secure access, and customer feedback features.
Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.
Provides integrated live chat and SMS services alongside a sophisticated support ticket system supporting email, SQL IMAP, cron jobs, and unlimited operators. Features mobile optimization, client dashboards, customization options like CMS, billing alternatives, and a responsive, user-centric interface.
Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking, knowledge base, file attachments and more.
Self-hosted customer support helpdesk software for organizations serious about data control. Includes ticketing, helpcenter and chat. Run on-premises, in the private cloud or anywhere you want. Also, a cloud-hosted version is available,.
Helprace is a personalized help desk system. Email ticketing, self-service, docs, feedback and community. Fully integrated together and easy to use. Only pay for what you really need.
Cerb6 is a fast and flexible web-based platform for business collaboration and automation. Remember anything about anyone, collaborate from anywhere, deftly reply to a flood of email, automate, stay informed, capture feedback, track time, flag opportunities, manage tasks, share...
MSM - Marval's Integrated IT Service Management (ITSM), service desk and helpdesk software provides the ultimate combination of ITSM process automation, functionality and flexibility, delivering a comprehensive ITIL® and ISO/IEC 20000 compatible solution...
Automated helpdesk for startups and SMEs with a ticket-based system, extensive customizability, integrations with multiple platforms, frequent updates, analytics capabilities, and tools for efficient query management and improved customer retention.
Customer Service Software by Parature. A smarter, more efficient way to serve, support, retain, engage with and maximize the value of every customer. Integrated customer portal, knowledgebase, and ticket system.
DiamanteDesk is an independent support ticket system which is designed to listen to your customers and quickly react to satisfy their needs. Currently, it can be easily integrated into the Oro platform but in the short run it will be available for other CRM systems.
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