Zent.io Alternatives

Zent.io is described as 'Contact Center Cloud Software Multichannel that unify chat, phone and e-mail. All the communication channels will be answered from a single interface. The agent will only need a web browser' and is a customer support tool in the business & commerce category. There are more than 100 alternatives to Zent.io for a variety of platforms, including Online / Web-based, Android, Self-Hosted solutions, iPhone and Linux. The best alternative is osTicket, which is both free and Open Source. Other great apps like Zent.io are Chatwoot, Zendesk, 3CX and Freshdesk.

Zent.io alternatives are mainly Customer Support Tools but may also be Help Desk Apps or Customer Feedback Managers. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Zent.io.

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Zent.io

Paid • Proprietary
Customer Support Tool

Mac
Windows
Linux
Online

Zent.io is a Contact Center Cloud Software Multichannel that unify chat, phone and e-mail. All the communication channels...

Learn more about Zent.io

osTicket
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Free • Open Source
Help Desk App
Customer Support Tool
Task Management Tool
Windows
Linux
Online
MySQL Community Edition
Self-Hosted
PHP
Cloudron
104 alternatives to osTicket
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place...
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osTicket Features
Ticketing
Helpdesk ticketing
Dockerized
Chatwoot
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Yes
No
Freemium • Open Source
Customer Support Tool
Help Desk App
CRM System
Self-Hosted
Software as a Service (SaaS)
Cloudron
199 alternatives to Chatwoot
Open source alternative to Intercom, Zendesk, Drift.com, Crisp, etc.
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Chatwoot Features
Whatsapp integration
Live Support Chat
Telegram integration
Agent dashboard
Facebook Messenger integration
Chat widget
Customer service
Zendesk
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Yes
No
Paid • Proprietary
Help Desk App
Customer Support Tool
Online
Android
iPhone
iPad
Android Tablet
236 alternatives to Zendesk
Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
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Zendesk Features
Knowledge base
Email integration
On Demand
3CX
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Yes
No
Freemium • Proprietary
Mac
Windows
Linux
Online
Android
iPhone
Android Tablet
iPad
Self-Hosted
Microsoft Exchange Server
Raspberry Pi
Microsoft Office Suite
33 alternatives to 3CX
The 3CX Phone System is the software-based private branch exchange (PBX) Phone system based on the SIP (Session Initiation Protocol) standard and enables extensions to make calls via the public switched telephone network (PSTN) or via Voice over Internet Protocol (VoIP) services...
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3CX Features
Multiple languages
Remote Work
Integrated File Sharing
Integrated Chat
Live polling
Video Conferencing
Voice Chat
SIP
Freshdesk
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No
Freemium • Proprietary
Help Desk App
Customer Support Tool
Customer Feedback Manager
Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
Android Tablet
iPad
Google Apps
216 alternatives to Freshdesk
Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...
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Freshdesk Features
1. Ad-freeFreshdesk doesn't contain any form of external advertising.
Ticketing
Pricing per agent
Ads monitoring
Customer service
Automatic customer engagement
ProProfs Chat
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Yes
No
Freemium • Proprietary
Customer Support Tool
Mac
Windows
Linux
Android
iPhone
Windows Phone
iPad
95 alternatives to ProProfs Chat
ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products...
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ProProfs Chat Features
Proactive chat
Canned responses
Visitor tracking
Real-time visitor monitoring
Statistics and Reports
Integration with CRMs
Live Support Chat
Live chat for websites
UseResponse
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Yes
No
Paid • Proprietary
Help Desk App
Customer Feedback Manager
Online
Self-Hosted
188 alternatives to UseResponse
UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
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UseResponse Features
1. Kanban BoardUseResponse allows you to organize your workflow by moving cards with drag-and-drop functionality between multiple columns.
Helpdesk ticketing
Customizable
Idea management
Task assignments
Kanban Chart
Chatbot Builder
Product Roadmap Management
Multiple languages
Community-based
Knowledge base
ProProfs Help Desk
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Yes
No
Paid • Proprietary
Help Desk App
Customer Support Tool
Online
172 alternatives to ProProfs Help Desk
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
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ProProfs Help Desk Features
Shared inbox
Helpdesk ticketing
Canned responses
In-built Bug tracking
Custom data fields
Reporting
Instant Replay
Knowledge Management
Knowledge Base structuring
Ticketing
tawk.to
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Yes
No
Freemium • Proprietary
Customer Support Tool
Help Desk App
Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
Internet Explorer
Google Chrome
Safari
Wordpress
167 alternatives to tawk.to
tawk.to is a live chat app that lets you monitor and chat with visitors on your website or from a customizable page.
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tawk.to Features
Triggers
Helpdesk ticketing
Chat history
Customer service
Online chat
Live Support Chat
Live chat for websites
Visitor tracking
Add a screenshot
InvGate Service Desk
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Yes
No
Paid • Proprietary
Help Desk App
Workflow Automation Tool
Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
Android Tablet
iPad
Self-Hosted
Software as a Service (SaaS)
102 alternatives to InvGate Service Desk
InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.
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InvGate Service Desk Features
1. GamificationInvGate Service Desk makes use of game-design elements such as point scoring, competition, achievements, etc.
Knowledge base
Helpdesk ticketing
Configurable
Servicedesk
Ticketing