Zendesk AlternativesOnly apps categorised as Help Desk Platforms

The best Help Desk alternative to Zendesk is FreeScout, which is both free and Open Source. If that doesn't suit you, our users have ranked more than 100 alternatives to Zendesk and loads of them are Help Desk Platforms so hopefully you can find a suitable replacement. Other interesting Help Desk Platform alternatives to Zendesk are osTicket, UseResponse, HelpCrunch and Freshdesk.

filter to find the best alternatives

Popular filters include Self-Hosted + Open Source. Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of Zendesk.
Zendesk iconZendesk
  66
  • ...

Web-based software for customer support, featuring a ticket system, AI assistance, and support through multiple channels with integration options.

More about Zendesk
More about Zendesk
Zendesk alternatives page was last updated Mar 28, 2025
Copy a direct link to this comment to your clipboard
Alternatives
  1. FreeScout icon

    FreeScout

     37 likes
    Copy a direct link to this comment to your clipboard

    Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

    87 FreeScout alternatives

    License model

    • Freemium • Open Source

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron
    FreeScout screenshot 1

    Properties

    1.  Lightweight
    2.  Privacy focused

    Features

    1.  Helpdesk Ticketing
    2.  Multiple mailboxes
    3.  SMTP Support
    4.  IMAP Support
    5.  Email workflows
    6.  Workflow Automation
    7.  Auto Responder
    8.  Support for Multiple Users
    9.  SPF support
    10.  Ad-free
    11.  Based on Laravel
    12.  No Tracking

    FreeScout VS Zendesk

     
    Comments about FreeScout as an Alternative to Zendesk
    Top Positive Comment
    Guest
    Oct 23, 2020
    4

    Much quicker to load and obviously more private

    Most Recent Comment
    Guest
    Positive •Jun 30, 2021
    0

    It's free, open source and have a nice feedback from developers

    MurliVM
    Positive •May 19, 2021
    0

    I have been using Helpscout, I think freescout is the best

    Show more comments
    3 of 10 comments
    Zendesk Icon
    FreeScout icon

    • Almost everyone thinks FreeScout is a great Zendesk alternative.

    • FreeScout is the most popular Windows, Mac, Linux & Self-Hosted alternative to Zendesk.

    • FreeScout is the most popular Open Source & free alternative to Zendesk.

    • FreeScout is Freemium and Open SourceZendesk is Paid and Proprietary
    • FreeScout is LightweightZendesk is not according to our users
  2. osTicket icon

    osTicket

     70 likes
    Copy a direct link to this comment to your clipboard

    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    106 osTicket alternatives

    License model

    • Free • Open Source

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron
    Client Interface - Welcome Screen

    osTicket Features

    1.  Ad-free
    2.  Helpdesk Ticketing
    3.  Dockerized

    osTicket VS Zendesk

     

    • Almost everyone thinks osTicket is a great Zendesk alternative.

    • osTicket is the most popular Web-based alternative to Zendesk.

    • osTicket is Free and Open SourceZendesk is Paid and Proprietary
  4. UseResponse icon

    UseResponse

     132 likes
    Copy a direct link to this comment to your clipboard

    UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

    203 UseResponse alternatives

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Self-Hosted
    Help Center of UseResponse

    Properties

    1.  Customizable

    Features

    1.  Helpdesk Ticketing
    2.  Kanban Board
    3.  Product Roadmap Management
    4.  Chatbot Builder
    5.  Idea management
    6.  Task assignments
    7.  Kanban Chart
    8.  Knowledge base

    UseResponse VS Zendesk

     
    Comments about UseResponse as an Alternative to Zendesk
    Most Recent Comment
    Guest
    Positive •Sep 13, 2021
    0

    I like UseResponse as Zendesk alternative because it has the core features of omnichannel ticketing system and can be deployed on-premise

    Stan Fishkin
    Positive •Jun 17, 2019
    1

    More channels to provide support like in messengers using flexible automation rules. Kanban board allows great planning of tickets. Could be easily used as task management and issue tracking.

    MayersInc
    Positive •May 13, 2019
    -1

    UseResponse interface is more clear and easy to set up and use, while includes basic similar features of a ticketing system

    Zendesk Icon
    UseResponse icon

    • Most users think UseResponse is a great Zendesk alternative.

    • UseResponse is the most popular commercial alternative to Zendesk.

    • UseResponse is Paid and ProprietaryZendesk is also Paid and Proprietary
  5. Ad
    Screenshot
    HelpDesk icon
    HelpDesk

    Streamlines customer communication with an AI-powered ticketing system and automation, providing tools for collaboration, integration, data safety, and analysis. Offers customizable email templates, canned responses, and 24/7 sup...

    https://www.helpdesk.com
    Learn More
  6. HelpCrunch icon

    HelpCrunch

     170 likes
    Copy a direct link to this comment to your clipboard

    Live chat software for small businesses and startups.

    All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.

    76 HelpCrunch alternatives

    License model

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Software as a Service (SaaS)
    Chat Widget

    HelpCrunch Features

    1.  Email automation
    2.  Marketing Automation
    3.  Integrated Chat
    4.  Automatic messages
    5. Slack icon  Slack integration
    6.  Live Support Chat
    7.  Helpdesk Ticketing
    8.  Pricing per agent

    HelpCrunch VS Zendesk

     

    • Almost everyone thinks HelpCrunch is a great Zendesk alternative.

    • HelpCrunch is the most popular Android, iPhone & SaaS alternative to Zendesk.

    • HelpCrunch is Paid and ProprietaryZendesk is also Paid and Proprietary
  7. Freshdesk icon

    Freshdesk

     124 likes
    Copy a direct link to this comment to your clipboard

    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    49 Freshdesk alternatives

    License model

    • Freemium • Proprietary

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace
    Freshdesk screenshot 1

    Freshdesk Features

    1.  Ad-free
    2.  Pricing per agent
    3.  Customer service
    4.  Ads monitoring
    5.  AI-Powered
    6.  Automatic customer engagement
    7.  Scheduled Reports
    8.  Task assignments
    9.  Supports SSL Certificates

    Freshdesk VS Zendesk

     

    • Most users think Freshdesk is a great Zendesk alternative.

    • Freshdesk is the most popular iPad & Android Tablet alternative to Zendesk.

    • Freshdesk is Freemium and ProprietaryZendesk is Paid and Proprietary
  8. LiveAgent icon

    LiveAgent

     56 likes
    Copy a direct link to this comment to your clipboard

    Leverage a unified platform for managing calls, emails, live chat, and social media. Enhance issue resolution by 56% with call center tools, save resources with a ticketing system, and boost earnings by 48% using a fast chat widget. Create knowledge bases easily.

    222 LiveAgent alternatives

    License model

    Application types

    Country of Origin

    • SK flagSlovakia
    • European Union flagEU

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • PHP
    LiveAgent screenshot 1

    LiveAgent Features

    1.  VoiP Calls
    2.  Gamification
    3.  Beat maker
    4.  Knowledge base
    5.  Call recording
    6.  Customer service
    7.  Helpdesk Ticketing
    8.  Live Support Chat
    9.  Integrated Chat

    LiveAgent VS Zendesk

     
  10. Libredesk icon

    Libredesk

     4 likes
    Copy a direct link to this comment to your clipboard

    Self-hosted support platform offering multi-inbox management, smart automation, AI-assisted responses, granular permissions, macros, BI tools integration, SLAs, and command bar functionality.

    28 Libredesk alternatives

    License model

    • Free • Open Source

    Application types

    Platforms

    • Self-Hosted
    • Docker
    Libredesk screenshot 1

    Properties

    1.  Privacy focused

    Features

    1.  No Tracking
    2.  Ad-free
    3.  AI-Powered
    4.  Canned responses
    5.  Helpdesk Ticketing
    6.  Task assignments

    Libredesk VS Zendesk

     
  11. ProProfs Knowledge Base icon

    ProProfs Knowledge Base

     30 likes
    Copy a direct link to this comment to your clipboard

    ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple...

    44 ProProfs Knowledge Base alternatives

    License model

    Application types

    Platforms

    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    ProProfs Knowledge Base screenshot 1

    Top ProProfs Knowledge Base Features

    1.  Knowledge base
    2.  Knowledge Management
    3.  Knowledge Base structuring
    4.  Employee Self service
    5.  FAQ Automation
    6.  Wiki documentation
    7.  Document templates
    8.  Self-Service Integration
    9.  Document Sharing
    10.  Wiki
    11.  Help Center
    12.  Self-Serve Capability

    ProProfs Knowledge Base VS Zendesk

     
    Comments about ProProfs Knowledge Base as an Alternative to Zendesk
    Guest
    Positive •Dec 9, 2020
    1

    Very easy setup and much quicker to load than Zendesk.

    Zendesk Icon
    ProProfs Knowledge Base icon

    • Almost everyone thinks ProProfs Knowledge Base is a great Zendesk alternative.

    • ProProfs Knowledge Base is Paid and ProprietaryZendesk is also Paid and Proprietary
  12. Zammad icon

    Zammad

     34 likes
    Copy a direct link to this comment to your clipboard

    Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

    38 Zammad alternatives

    License model

    • Free • Open Source

    Application type

    Country of Origin

    • DE flagGermany
    • European Union flagEU

    Platforms

    • Linux
    • Self-Hosted
    Zammad screenshot 1

    Properties

    1.  Customizable

    Features

    1.  Auto Responder
    2.  Email tracking
    3.  SLA
    4.  Knowledge base
    5.  REST API

    Zammad VS Zendesk

     
9 of 152 Zendesk alternatives